Overview

The Customer Insight Specialist plays a crucial role in harnessing customer feedback to refine and enhance our product offerings. This position focuses on gathering actionable insights from customer interactions and communicating these findings to help shape marketing and product development strategies.

Responsibilities

• Recording Feedback
• Diligently document both positive feedback and constructive criticism from customers, aiming to pinpoint actionable insights that can drive product enhancements and innovation.
• Analyze trends in customer feedback to help prioritize areas for improvement.
• Managing Customer Contacts for Feedback Sessions
• Maintain a database of customer contacts for organizing focus groups and one-on-one feedback sessions.
• Coordinate with the product team to select participants who provide diverse and relevant insights for product development.
• Customer Outreach and Coordination
• Proactively reach out to customers to arrange meetings for detailed feedback.
• Organize and manage schedules for feedback sessions in collaboration with the university marketing director, ensuring strategic alignment with broader marketing goals.
• Report key insights and the status of ongoing feedback initiatives to the university marketing director, providing a link between customer perceptions and strategic marketing decisions.

Requirements

• No prerequisites required: This position is open to enthusiastic candidates ready to dive into the dynamic field of customer insights, regardless of prior experience.
• Hardworking: Demonstrates a strong commitment to excellence and thoroughness in all aspects of the role.
• Willingness to Learn: Actively seeks to stay updated with the latest methodologies in marketing research and customer feedback analysis.
• Eager to Learn: Shows a proactive attitude towards acquiring new skills and adapting to emerging market trends.
• Willingness to Put in Extra Hours: Willing to commit extra hours, especially during critical phases of feedback collection and analysis, to ensure comprehensive coverage and timely execution of responsibilities.

Job Types: Contract, Internship

Pay: $67,326.00 - $73,063.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 4 hour shift

Experience:

• Marketing: 1 year (Preferred)

Ability to Commute:

• Berkeley, CA (Preferred)

Ability to Relocate:

• Berkeley, CA: Relocate before starting work (Required)

Work Location: In person