Position:Tier 1 IT Support Technician

StatCare, we are looking for technically skilled candidates with good problem-solving abilities for the position of Tier 1 IT Support Technician for a local healthcare company. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties.

You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.

General Summary of Duties:

Ensures that all IT functionalities are fully operational and updated in a timely and accurate manner. Identifies, investigates and resolves IT issues and extends immediate support when IT issues arise.

Typical Physical Demands:

 Requires sitting, standing, bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate office equipment. Ability to lift 30 lbs. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Responsibilities:

 Providing support to users and being the first point of contact for problem resolution.
 Troubleshooting hardware, software, and network issues.
 Installing and configuring hardware and software components.
 Repairing or replacing damaged computer hardware.
 Establishing good relationships with all clients and colleagues.
 Managing technical documentation.
 Keeping accurate and detailed descriptions of services performed while on a assignment
 All other assigned duties.

Requirements:

 1 years’ experience in IT support and systems maintenance.
 Excellent written and verbal communication skills.
 Good interpersonal skills.
 Attention to detail.
 Good problem-solving skills.

Preferred Experience:

 Microsoft Windows Desktop Environment.
 Microsoft Windows Server Environment.
 Microsoft Office 365 Cloud Environment.
 On-Prem / Active Directory
 VoIP Phone System
 Familiarity with HIPAA.

 Windows Server Administration: 1 years (Preferred)
 Windows Desktop Administration: 3 years (Preferred)

Benefits:

 Health insurance
 Health savings account
 Paid time off

Schedule:

 Monday to Friday

 Full-Time

Education:

 High school or equivalent (Preferred)

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Knoxville, TN 37919 (Required)

Ability to Relocate:

• Knoxville, TN 37919: Relocate before starting work (Required)

Work Location: In person