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Bilingual (Spanish) Customer Service Representative
$36k-45k (estimate)
Full Time 3 Months Ago
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State Credit Union is Hiring a Bilingual (Spanish) Customer Service Representative Near Columbia, SC

State Credit Union is seeking Spanish/English speaking bilingual applicants for a Full Time Member Service Representative located in a phone center environment. As a Member Service Representative, you will be responsible for providing exceptional customer service and support to our members.
Job Duties Include, But Are Not Limited To
  • Receive incoming member calls, determine the nature of their request, and either process the request or direct the call to the appropriate person or department for assistance.
  • Process member transaction requests;
  • Answer member account inquiries. Performs basic error corrections on accounts.
  • Cross-sell products and services as well as strive to meet goals for service, quality, and productivity of the department.
Qualifications
  • Must be bilingual in both the Spanish and English language and have professional communication skills.
  • Applicants should have at least 1 year customer service experience. Experience in a financial institution preferred.
  • Candidates are required to be well organized, have the ability to efficiently multi-task, possess good computer skills, and be able to consistently handle difficult member issues.
All applicants must prove to be proficient in speaking the Spanish language in order to be considered, as a minimum requirement. Bilingual written communication is a plus.
Benefits
  • Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
  • 401K with employer matching contributions
  • Tuition Reimbursement
  • Federal Reserve Banks Holiday Schedule
  • And more!
phone, banking, customer service, credit union, finance
Job Posted by ApplicantPro

Job Summary

JOB TYPE

Full Time

SALARY

$36k-45k (estimate)

POST DATE

06/25/2024

EXPIRATION DATE

08/23/2024

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The job skills required for Bilingual (Spanish) Customer Service Representative include Customer Service, Products and Services, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual (Spanish) Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual (Spanish) Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Bilingual (Spanish) Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual (Spanish) Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual (Spanish) Customer Service Representative. You can explore the career advancement for a Bilingual (Spanish) Customer Service Representative below and select your interested title to get hiring information.

If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Bilingual Customer Service Representative job description and responsibilities

Administering and receiving customer surveys on occasion.

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Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.

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Enrolling new customers, offering new products and services to existing customers.

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A representative needs to build rapport with customers to secure sales or create a substantial client base.

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Monitoring call and mail histories to ensure that all customers have been assisted.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Bilingual Customer Service Representative jobs

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Respond to customer service complaints before they happen.

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Minimum of one year customer service or related experience.

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They help customers with their queries and complaints.

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Learn how to do research and provblem solving, and at the same time providing outstanding customer service.

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Step 3: View the best colleges and universities for Bilingual Customer Service Representative.

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