7 Call Center Representative Jobs in Santa Fe, NM
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State Employees Credit Union of New Mexico is Hiring a Call Center Representative Near Santa Fe, NM
REPORTS TO: Call Center Supervisor
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE 8: $18.51 Starting Hourly Rate
- *This position works on-site. Remote work is not available at this time.
Duties/Responsibilities
- Promptly answer inbound phone calls and provide professional, single-stop service to members in need of account information and willingness to solve member questions and issues.
- Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
- Perform routine transactions, including but not limited to ordering checks and ATM/debit cards, processing deposits, withdrawals, and loan payments, and transfers.
- Recommend State ECU products and services to meet member needs.
- Accurate posting of phone transactions.
- Mail receipts, account maintenance forms, account summaries and official checks to members as indicated by policy and procedure.
- Provide by telephone, general, and specific service-related information concerning Credit Union services or policies.
- Respond to member's requests, problems, and complaints, and/or directs them to the proper person for specific information and services.
- Provide members with all necessary information for membership and service/maintenance existing accounts.
- Research accounts for deposit, withdrawal, and loan payment discrepancies.
- Assist members in balancing their accounts.
- Research and resolve member account problems.
- Assist members with the proper completion of payroll deduction and direct deposit forms.
- Set up payroll distribution amounts.
- Comply with all policies and procedures and all regulatory requirements including but not limited to USA Patriot Act, BSA, OFAC, CIP, Member Due Diligence, and Reg J.
- Performs other duties as assigned.
- Excellent verbal and written communication skills are necessary.
- Must have knowledge of office machines and equipment and be able to type.
- Patience, tact, enthusiasm and positive attitude toward the members and general public.
- A minimum of 12 months credit union experience or related experience is required.
- Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
- Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
- Adheres to policy on Drug Free Workplace.
- Complies with company policies and procedures and local, state and federal regulations.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization's facilities.
Job Summary
Full Time
$39k-49k (estimate)
06/20/2024
06/27/2024
The job skills required for Call Center Representative include Call Center, Products and Services, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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