Effective July 1, 2024 the wage for this position increased by 5%. The wage listed in this job posting reflects the increase.
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
This position is being recruited for in Soldotna.
What you will be doing:This position provides administrative support the department’s Soldotna Office in the areas of customer service, building management, property management, supply management, operations, logistics, and a full array of miscellaneous administrative support to the staff.
The ideal candidate would have the following knowledge, skills, abilities, and experience:
- Outstanding work ethic and personal initiative.
- Superb organizational skills and ability to multi-task under pressure
- Exceptional customer service skills.
- Excellent verbal and written communication skills.
- Ability to thrive under very limited direct supervision.
Our organization, mission, and culture:The division focus is on customer service, with the goal to:
- Provide service that is timely and accurate.
- Communicate in a clear and respectful manner, both internally and externally.
- Foster a collaborative environment that encourages teamwork, within a section, the division, and with our stakeholders.
This position is the initial contact for all visitors to the Department of Environmental Conservation (DEC) Soldotna building and is in addition the “go to” person for DEC Soldotna staff with regards to anything building related, telephone issues, controlled property, and office supply management, along with miscellaneous other administrative duties. It is essential that the incumbent be able to meet the division’s focus to excel in this position.
The benefits of joining our team:This position is part of the Operational Support Section within the Division of Administrative Services which is comprised of 7 other section members throughout the State in the Juneau, Anchorage, Fairbanks, and Wasilla offices. The section is a very tight knit family that assists, supports, and encourages each other to ensure the Department’ and Division’s missions are supported. At the Department of Environmental Conservation, we value more than technical abilities - we seek employees who demonstrate a high level of initiative, good interpersonal skills, and who can adapt to a dynamic, changing work environment, while maintaining a strong commitment to customer service.
The working environment you can expect:Position is located at 43335 Kalifornsky Beach Rd. The incumbent will be stationed near the main entrance of the DEC Soldotna building and is responsible for greeting and assisting all DEC customers along with answering the main telephone line and processing all outgoing and incoming mail. Along with other miscellaneous administrative support duties.
We are looking for a candidate that has experience in the following areas:- Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as performing reception duties, answering routine questions on services or products, retrieving information from electronic or hard copy files, recording expenditures and receipts, or typing routine correspondence.
Substitution:
Education from an accredited college may substitute for six months of the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).
Special Note:
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.
Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.
DOCUMENTS REQUIRED AT THE TIME OF APPLICATION SUBMISSION
- Copies of your last two (2) performance evaluations.
- Three (3) professional references, two of which must be from a current or former supervisor.
LEGAL EMPLOYMENTThe State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYPlease be sure to check our residency definition to determine if you qualify.
EDUCATIONTo verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.NOTE: The State of Alaska does not provide VISA Employer sponsorships.
WORK EXPERIENCEWhen using work experience not already documented in your application, please provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.
If you are currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/
NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465-4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘govermentjobs.com’ domains, visit the Lost Password Help page located at: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
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