JOB
**Classification Study Notice**This position is currently undergoing review as a part of the IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.This position is open to Alaskan Residents only.Please check our residency definition to determine if you qualify.Anchorage salary: $2,799.75 biweeklyJuneau salary: $2,940.00 biweeklyWhat you will be doing: Are you ready to dive into the heart of endpoint management? Buckle up, because we’re about to embark on an exhilarating journey through the realms of Microsoft Endpoint Configuration Manager (MECM). Your Role: Standardization Apprentice: Help create consistent systems across the state. Participate with specialists in other disciplines to develop and maintain standards and conventions for system architecture, security, source code control, coding, documentation, testing and production system monitoring and operations. Manage integration of our Endpoint services with our other enterprise solutions such as O365, Directory, Enterprise Applications, Security and Governance. Think of it as organizing a digital sock drawer!Infrastructure Support: Dive into Microsoft Configuration Manager (MECM) and Microsoft Endpoint Manager (MEM) environment where you will install, configure, deploy, maintain, secure and support enterprise infrastructure and systems both on-premise and in the cloud. This ranges all the way from physical equipment in on premise datacenters, through operating systems and server software, configuration of appliances, cloud services and SaaS solutions. Don’t worry—we’ll guide you through the forest of policies and settings.Trailblazing Trainee: As our team grows, you’ll help pioneer new endpoint territories. Meet with customers and governance groups to understand and meet their needs. As you become more confident in your knowledge and needs of our customers, you will help provide training to Tier 1 and Tier 2 support positions and share the responsibility of on-call technical support. We are ready for you to jump in and be part of the team! Our organization, mission, and culture: The Office of Information Technology Mission: One government, empowered by innovative technical collaboration. We meet this through our goals: Reduce Complexity, Improve Efficiency, and Encourage Creativity in order to provide better government services to all Alaskans.The OIT/Service Management section works as a team with Network Services (NS), Platform Services, Application Services, Strategy & Agency Services, the State Security Office (SSO), and Departmental technology teams to keep departments technologically operational and secureThe benefits of joining our team: There are a multitude of advancement opportunities in the Office of Information Technology ranging from customer support, systems administration or programming, cyber security, and even networking. In this role you will have the opportunity to demonstrate your technical expertise and serve some great teams of people who are dedicated to helping Alaskans in many diverse fields.The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.The working environment you can expect: This position is being recruited as a dual-location recruitment, and can be based at either the 333 Willoughby Ave, 5th floor in Juneau, or 550 West 7th Ave, 12th Floor in Anchorage, for in-office needs.We offer flexibility and value work/ life balance: A telework schedule may be an option once initial training is complete. We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.We’ll work with you on schedule adjustments for special situations.Who we are looking for: The person we are looking for to fill this position will encapsulate the following desired competencies to contribute to the success of the Endpoint Engineering Team: Configuration Management: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.
EXAMPLE OF DUTIES
Any combination of education and/or experience that provides the applicant with competencies in: Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment. Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications. Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. Equivalent to those typically gained by: Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools. Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
SUPPLEMENTAL INFORMATION
For specific information in reference to the position, please contact the hiring manager: Garrett HortonTitle Systems Programmer 3(907) 465-5069garrett.horton@alaska.gov