3 CUSTOMER SERVICE REPRESENTATIVE 1 & 3 Jobs in Page, AZ
State of Arizona Enterprise Technology (ASET) is Hiring a CUSTOMER SERVICE REPRESENTATIVE 1 & 3 Near Page, AZ
Driving the future of transportation with a diverse and innovative team!CUSTOMER SERVICE REPRESENTATIVE 1 & 3Job Location:
PAGE, ARIZONA
Posting DetailsSalary: $16.0424 - $18.0807
Grade: 13
Job SummaryThis is a customer service position working with the public to provide motor vehicle services including licensing, titling, testing, and permits at a local MVD field office. This position is also responsible for timeliness and accuracy of work products, security and validation of documents, and works in coordination with Arizona Revised Statutes and Department of Transportation policies and procedures.
Job DutiesLearn to process credentials and title work which includes examining documents and applications for accuracy, validity, and security required to meet and ad adheres to ADOT and MVD rules, statutes (ARS Title 28), policies, and procedures.
Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance.
Learn to determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (PII) and inventory.
Learn and participate in process improvement activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history. Data entry and review are required.
Administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation. Capture customers' photos, signatures, and application information for credential eligibility/issuance.
Determine, collect, and evaluate fees, and use general accounting procedures to balance accounts. Secure and protect all personal identity information (Pill and inventory.
Participate in process improvement .activities, including the use and application of the Arizona Management System. Identify potential gaps in processes recommending solutions to gain efficiencies, reduce cost, and increase customer service.
Knowledge OfKnowledge, Skills & Abilities (KSAs):
Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures.
Knowledge of or the ability to execute customer service principles and best practices.
Skills InSkills in communication both verbal and written with a customer-centric focus.
Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.
Ability to adapt and embrace a changing environment, processes, and procedures; to stand or sit for long periods and work outside when necessary; to excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.
Selective Preference(s)CSR 1 - Entry level training position - ideal candidates will have some experience in customer service, payment processing, and data entry
CSR 3 - 1-year previous MVD experience in T/R and DL with successful completion of training and adherence to performance standards
Pre-Employment RequirementsMust have and maintain a valid Arizona driver's license.
If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).BenefitsThe Arizona Department of Administration offers a comprehensive benefits package to include:
- Sick leave
- Vacation with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
Contact UsThe State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
Job Summary
Full Time
$35k-45k (estimate)
06/24/2024
07/18/2024
The job skills required for CUSTOMER SERVICE REPRESENTATIVE 1 & 3 include Customer Service, CSR, Data Entry, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE REPRESENTATIVE 1 & 3. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE REPRESENTATIVE 1 & 3. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE REPRESENTATIVE 1 & 3 positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REPRESENTATIVE 1 & 3, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REPRESENTATIVE 1 & 3. You can explore the career advancement for a CUSTOMER SERVICE REPRESENTATIVE 1 & 3 below and select your interested title to get hiring information.
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