13 COMPUTER SUPPORT ANALYST Jobs in Little Rock, AR
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COMPUTER SUPPORT ANALYST
$61k-76k (estimate)
Full Time | Public Administration
1 Week Ago
State of Arkansas is Hiring a COMPUTER SUPPORT ANALYST Near Little Rock, AR
Arkansas Department of Health 4815 W Markham Street Little Rock, AR 72205 Position Number: 22120793 County: Pulaski City: Little Rock Posting End Date: 06/21/24 Administration – Information Technology Services Additional Preferences: None.
Hiring Official: L. Cole
Recruitment Contact: Andrea.Flowers-Fells@arkansas.gov - 501 683-5699
The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.Position InformationClass Code: D071C
Grade: IT03
FLSA Status: NON-EXEMPT
Salary Range: $41,578.00 - $60,288.00
SummaryThe Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
FunctionsResolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned.
DimensionsNone
Knowledge, Skills And AbilitiesKnowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify it to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.
Minimum QualificationsThe formal education is equivalent to a bachelor’s degree in computer science, mathematics, or a related field.
OR
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, two years of experience in computer support operations.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.LicensesNone
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Hiring Official: L. Cole
Recruitment Contact: Andrea.Flowers-Fells@arkansas.gov - 501 683-5699
The mission of the Department of Health is to protect and improve the health and well-being of all Arkansans.Position InformationClass Code: D071C
Grade: IT03
FLSA Status: NON-EXEMPT
Salary Range: $41,578.00 - $60,288.00
SummaryThe Computer Support Analyst is responsible for a wide range of activities related to computer support such as the maintenance and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
FunctionsResolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Configures and installs microcomputer hardware and software for users. Installs software updates and coordinates with developer or manufacturer to resolve problems and may analyze computer generated products to identify source of errors and work with system developers and users to resolve problems. Manages disk space for micro, mini, or personal computer system, with multiple terminals and printers transmitting data to host system, bringing system up, taking system down, and backing up system to preserve data. Researches new technology and methodology and evaluates new products to determine their usefulness to agency users. Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs. Trains other employees in system operation and maintains system instructional manuals and supplies. Performs other duties as assigned.
DimensionsNone
Knowledge, Skills And AbilitiesKnowledge of the limitations and use of mainframe and microcomputer hardware and software. Ability to analyze computer system problems or errors and devise corrective measures. Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify it to suit the agency or institution. Ability to read and interpret technical literature and evaluate product acceptability and/or quality. Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment. Ability to code, test, and debug computer programs and write program documentation.
Minimum QualificationsThe formal education is equivalent to a bachelor’s degree in computer science, mathematics, or a related field.
OR
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting; plus, two years of experience in computer support operations.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.LicensesNone
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Public Administration
SALARY
$61k-76k (estimate)
POST DATE
06/19/2024
EXPIRATION DATE
07/17/2024
WEBSITE
portal.arkansas.gov
HEADQUARTERS
LITTLE ROCK, AR
SIZE
15,000 - 50,000
FOUNDED
1836
CEO
ASA HUTCHINSON
REVENUE
$10B - $50B
INDUSTRY
Public Administration
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