Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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Description of Job
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The Vehicle Services Section ensures compliance with the laws that govern the vehicle titling and registration processes. This program provides guidance and training to the state’s authorized agents, the public, and other entities involved in the title and registration process.
The section is now hiring a Business Analytics Manager! We support over 500,000 transactions monthly in service of our Colorado community. With the invaluable help of our Colorado County partners, our expert technicians are guiding constituents through a multitude of services necessary to keep Colorado businesses moving and our neighbors on the road, enjoying what our state has to offer. The role of the Business Analytics Manager is vital to our success as we learn from our data, improve our operations, and plan for and execute enhancements to our systems. We strive to offer the best experience possible to our customers and partners and this member of our team is an essential element of that effort.
The Business Analytics Manager will serve as a resource for colleagues and team members while ensuring compliance with industry and internal standards. This team leader will maintain a deep awareness of business operations and will help the Vehicle Services Section explore technology and processes that aid in effective execution of business functions. This position will participate in development meetings, sprint reviews, and digital transformation meetings to support the Vehicle Services Section in establishing requirements and solving complex problems. This position will be a subject matter expert (SME) for the DRIVES systems and will be a critical point of contact for the Vehicle Services Section and the Department, offering advice on process improvements, technical solutions, and applying a broad knowledge to identify and resolve core problems.
Duties for this position include, but are not limited to:
Perform detailed requirements analysis
Utilize knowledge of statistical techniques, such as regression, classification, clustering, and forecasting in furtherance of business initiatives.
Assume direct responsibility and management of the DRIVES Business Analysts for the Vehicle Services Section
Participate in development meetings, sprint reviews, and digital transformation meetings to support the Vehicle Services section
Document and recommend process improvement
Translate data into actionable insights and strategies.
Support or guide systems development from concept through user acceptance and regression testing
Act as a critical interface between Vehicle Services Section, Innovation Strategy and Delivery (ISD), and systems development teams
Partner with members of the FAST development team, ISD, developers from the Office of Information Technology (OIT), and agents of the state to design and implement changes to the DRIVES solutions and other solutions utilized by the Vehicle Services Section and the DMV.
This position is a hybrid position that is primarily a teleworking position. The hired candidate will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure wi-fi connection. This position may be required, based on business needs, to report to the Lakewood office.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
MINIMUM QUALIFICATIONS:Experience Only:Eight (8) years of relevant experience in technical writing and/or database management
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned equal to eight (8) years
Preferred Qualifications:
The ideal candidate will possess the following skills:
Technical proficiency in data analysis tools, such as Excel, SQL, Python, R, Tableau, and Power BI
Analytical and problem-solving skills
Ability to set and meet deadlines
Ability to work in high-pressure situations
Experience with statistical software
Strong communication skills, including written and verbal
Strong analytical and problem solving skills
Attention to detail
Proven history of technical writing in business analysis
Prior experience managing a team and fostering a culture of collaboration
PMP certification
Experience in DRIVES or GenTax software
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Recommended attachments: Resume, Cover letter, Transcripts
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader) (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.