Department Information

The Department of Military and Veterans Affairs (DMVA) has four major operational divisions: Army national Guard, Air National Guard, Civil Air Patrol, and Veterans Affairs. These divisions utilize state and federal resources to provide our communities, state, and nation with a ready military force for national defense and state emergency response as well as providing assistance to our Colorado veterans.
DMVA offers a comprehensive benefit program to its classified work force that includes paid holidays, annual leave, sick leave, medical, dental, life, disability, flexible spending accounts, and public retirement options.

Description of Job

This position provides administrative support services to all individuals and clients within the Western Region One Source as part of the Veterans Affairs division in Grand Junction. Specific duties include, but are not limited to:

• first point of contact for all visitors and clients, answers phones, directs clients, and ensures a clean and pleasant welcoming atmosphere;
• become the office expert on local, State, and Federal resources for veterans, military members, and their families;
• triage visitor needs to direct them to the appropriate service to meet their needs;
• data entry of veteran records, update and compile veterans records, and inform actions taken to veteran cases;
• perform a variety of clerical activities to include typing correspondence, emails, copying, faxing, filing, calendaring meetings and events and developing and maintaining various databases and spreadsheets;
• receive and coordinate the mailings for all professionals and clients within the facility, preparing and updating brochures, pamphlets, and other materials;
• maintain strict confidentiality at all times and handle sensitive data appropriately; and
• act as the main point of security by use of sound judgment to mitigate potential escalating situations, acting in accordance with facility rules and regulations.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:
Two years of clerical experience in a busy front desk environment requiring multi-tasking.

Supplemental Information

Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

DMVA Diversity Goals:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Accommodations:

The Department of Personnel & Administration is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Tamy Calahan at tamy.calahan@dmva.state.co.us or 720-250-1520.