Requisition No: 831400 

Agency: Children and Families

Working Title: DISTRIBUTED COMPUTER SYSTEMS ADMIN - SES - 60048662

 Pay Plan: SES

Position Number: 60048662 

Salary: 65,000 - 75,000 

Posting Closing Date: 07/26/2024 

Total Compensation Estimator Tool

This is an Open Competitive Opportunity
Working Title: Regional IT Manager This position is located in Tampa in the Office of Information Technology Services.

This is an anticipated vacancy.

SPECIAL NOTES: Only US citizens and lawfully authorized alien workers will be hired.
All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided and you required to repay all benefits received depending upon the date of your retirement.

REQUIREMENTS: * Responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must be verifiable on the Candidate Profile and resume (if one is attached). Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration*
Two (2) or more years of experience leading an IT support team and fostering teamwork
Two (2) or more years of experience in IT Project Management and strong ability to prioritize
Experience working within Budget and Procurement rules and procedures
Two (2) or more years of experience in IT support for a large organization

OTHER JOB-RELATED REQUIREMENTS FOR THIS POSITION: Valid Driver's License
Possess operational private vehicle for use in the performance of daily work activities
Willing and able to work outside normal shift/business hours.

PREFERENCES: A Bachelor’s degree from an accredited college or university with a major in one of the computer sciences or management information systems.
Current or previous IT Supervisor for State of FL Government Agency
Experience working at DCF, or other State of Florida Governmental agency
Experience Managing Asset Inventory
Experience in QA/QI, Six Sigma, TQM, CQI
Project Management and Delivery Experience
Experience Managing a Data Center Environment
Experience in Managing Mobile Device Fleet
Experience in customer call documentation and reporting

DESCRIPTION: Professional position managing technical staff responsible for supporting and deploying software and hardware equipment required by end users. The employee must maintain productivity under tight timeframes, balance multiple and competing priorities and maintain goal-directed behavior and performance under stressful conditions. The employee must interact courteously with other program managers and staff. Employee must have the motivational and leadership skills to build outcome-oriented teams. Employee must be highly organized, self-motivated and able to work within agency defined parameters.

EXAMPLES OF WORK: This position spends the majority of its time communicating with, motivating, training, and evaluating employees, and planning and directing employees work, and who has the authority to hire, transfer, suspend, lay off, recall, promote, or discipline subordinate employees or effectively recommend such actions.
Ensures personal computing devices are maintained with up to date software and compliant with security protocols, in order to successfully complete daily work.
Responsible for improving overall quality of service by promoting the most efficient processes to achieve production operating objectives while reducing costs of service.
Report operational achievements and progress to the Senior IT Management including statistical analysis and action plans as required. 
Ensures continuous improvement, in terms of efficiency of support processes, customer satisfaction, and the application of tools for monitoring, management, and optimization.
Analyzes, reviews and to identifies the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommends changes.
Determines how a system should work and how changes in conditions, operations and the environment will affect the outcomes.
Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.
Monitors I.T. expenditures and considers the relative costs and benefits of potential use and recommends the most efficient service.
Perform other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position: Knowledge of latest Windows Operating System for server and desktop users. Knowledge of complex problem solving techniques. Knowledge of IT network infrastructure including wired and wireless. Skill in use of computers and Microsoft office applications. Ability to manage projects and communicate effectively at all levels of the organization. Ability to plan capital expenditures and complex purchases. Ability to process information logically and solve problems. Ability to supervise and mentor staff for peak performance. Ability to plan, organize and complete regional assignments independently. Ability to establish and maintain effective working relationships with others. Ability to maintain confidentiality. Ability to communicate effectively, clearly and concisely through oral and written communication to employees, members of the public and other customers. Ability to write executive level reports. Ability to prioritize tasks and meet deadlines. Ability to facilitate groups meetings. Ability to motivate a team of IT Support Supervisors and Analysts through performance coaching, career planning, and setting performance objectives.

BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees also are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.