Requisition No: 831767 

Agency: Florida Commission on Human Relations

Working Title: SENIOR CLERK - 72002716

 Pay Plan: Career Service

Position Number: 72002716 

Salary: $32,760.00 

Posting Closing Date: 07/04/2024 

Total Compensation Estimator Tool

Florida Commission on Human Relations

Customer Service Section

Career Service

Senior Clerk

In order to be considered for a position, applicant responses to the qualifying questions, software systems, actual work experience, years of employment and hours worked per week must be clearly defined within your work history listed on the application, or the applicant may not be considered for the position.

Position Number: 72002716

Hiring Rate: $32,760.00

Location: Tallahassee, FL

About the Commission:

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious, and ethnic groups and works to eliminate discrimination against groups and their members.

What Will I be Doing?

The successful candidate in this position serves as the Commission’s Receptionist. In this highly responsible position, and due to the duties, regular attendance is required. Specific job duties include:

• Answers telephone, greets, and announces visitors.
• Logs, opens, and date stamps incoming hand delivered packages, complaint charge forms, etc. received at the front desk.
• Performs searches in the Commission’s Case Management System (ActionStep) to identify the correct location for hand delivered packages, complaint charge forms, etc. to be properly distributed to appropriate personnel
• Regularly checks the Commission’s main email account to retrieve all incoming emails, complaints, and other relevant material pertaining to the Commission. Date stamps and distributes emails to the appropriate persons/areas.
• Regularly checks/retrieves the Commission’s main voicemail messages and promptly returns the calls or forwards the messages to the proper persons.
• Provides assistance to staff as needed.

Qualifications:

• A high school diploma or its equivalent and two years of secretarial or clerical work experience.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
• Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.

Preferences

Preference will be given to those applicants that possess a strong customer service background and that are bilingual, fluent in both English and Spanish.

General Information:

The elements of the selection process may include a skill assessment and/or oral interview.

All positions with the Florida Commission on Human Relations are positions of special trust. Therefore, the selected candidate must successfully pass a level two background screening (which includes fingerprinting) as a condition of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System, (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.

The State is a major employer in Florida offering many challenging and rewarding careers. Included among the many advantages of working for the State are the diverse and interesting job opportunities as well as competitive salaries, benefits, and career mobility.

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance Coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com);
• Flexible Spending Accounts;
• Tuition Waivers and more!

For a more complete list of benefits, please visit https://www.mybenefits.myflorida.com/.

Making a Difference 

Learn about the 'Going Green' project and carpooling.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.