Requisition No: 830251

Agency: Florida Legislature

Working Title: Support Analyst (House Office of Information Technology)

Pay Plan: Legislature

Salary: Commensurate with experience.

Do not click the Apply button. Applications are available Here.

The Florida Legislature

The Florida House of Representatives

Job Title

Information Systems Programmer/Analyst (Office of Information Technology)

Working Title

Support Analyst

General Summary

The Florida House of Representatives is seeking a dedicated and proactive Support Analyst to join our dynamic Office of Information Technology team. The ideal candidate will have excellent communication skills, a talent for technical troubleshooting, and a commitment to providing outstanding customer service. This role involves resolving first and second level desktop computer and computing application issues for our end-users, both onsite and remotely. We offer a collaborative work environment that encourages growth and innovation.

FINANCIAL DISCLOSURE: Pursuant to sections 112.3144 and 112.3145, F.S., this position is required to electronically file a Form 1 - Statement of Financial Interests with the Florida Commission on Ethics within 30 days of hire.

Examples of Work Performed

* Engage directly with customers to resolve issues.

* Install, test, and configure new workstations/laptops, peripheral equipment, and software.

* Conduct system testing.

* Specialize in one or more areas supported by the section.

* Respond quickly and effectively to requests received through the IT Service Desk.

* Assist with onboarding of new users and manage PC setup and deployment for new employees using standard hardware, images, and software.

* Collaborate with senior technicians to troubleshoot and resolve complex issues.

* Establish an individual growth plan for future career planning.

* Report issues for escalation.

* Interact with vendors to obtain necessary information.

* Develop and administer security functions related to data, physical, and user access to information systems.

* Report project status to Deputy Chief Information Officer of Support.

* Participate in the design and implementation process for specialized systems projects.

* Research industry technological advances for potential application in the legislative environment.

* Document internal procedures.

Knowledge, Skills and Abilities

* Understanding of information systems terminology and concepts.

* Proficiency with specialized tools used to develop applications.

* Knowledge of information systems operations, equipment, procedures, and workflow.

* Ability to apply specialized information systems knowledge.

* Problem-solving skills.

* Ability to communicate technical information effectively.

* Ability to produce quality work under pressure.

* Ability to interact professionally with diverse groups.

* Ability to work on-site during regular business hours, with occasional after-hours and weekend commitments. This includes project completion, incident resolution during committee weeks, Session, and participation in an on-call rotation.

* Ability to conduct thorough and documented analysis with minimal supervision.

* Ability to read and understand technical information systems publications.

* Perform other related duties as required.

Minimum Qualifications

A bachelor's degree from an accredited college or university in computer science, management information systems, mathematics, or engineering.

Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education.

Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling four years.

Preferred Qualifications

Preference will be given to applicants with the following:

* Proven experience as a help desk technician or other customer support role.

* Proficient working knowledge of Microsoft Office products, Windows, and remote control.

* Good understanding of computer systems, mobile devices, and other tech products.

* IT Certifications such as MCSE, MCP, Comp TIA A , Network or Cisco are a plus.

* Ability to diagnose and resolve basic technical issues.

* Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

* Customer-oriented and cool-tempered.

* Ability to analyze and interpret user requests.

* Ability to establish and maintain effective working relationships with others.

* Ability to work both independently and as part of a team.

* Excellent communication and interpersonal skills.

* Basic understanding of desktop, laptop, and printer hardware repair.

Salary

Commensurate with experience.

The Legislature offers a competitive benefits package.

This position is not eligible for remote work.

Application Deadline

Open until filled.

Submission of Application

Qualified applicants should send a completed legislative application and resume to:

Office of Administration & Professional Development

Florida House of Representatives

402 South Monroe Street, 1201 Capitol

Tallahassee, Florida 32399

Or email HouseAPD@myfloridahouse.gov

Applications are available through the Florida Legislature's web site Online Sunshine and in Room 701 of the Claude Pepper Building.

Accommodation for Disability

If an accommodation is needed for a disability, please notify Human Resources at (850) 488-6803.

Do not click the Apply button. Applications are available Here.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.