Requisition No : 836602

Agency : Department of Health

Working Title : OPS RECORDS TECHNICIAN - 64906964

Pay Plan : Temp

Position Number : 64906964

Salary : $19.49 HOURLY

Posting Closing Date : 09 / 15 / 2024

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FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

RECORDS TECHNICIAN- 64906964

VITAL STATISTICS

OPEN COMPETITIVE OPPORTUNITY

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.

OPS employees are eligible to participate in a deferred compensation plan.

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and / or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed.

Incomplete applications will not be considered.

POSITION DUTIES & RESPONSIBILITIES :

This is a highly complex, technical and responsible position in a very busy and fast paced environment with a high volume of public contact.

The incumbent is expected to communicate by phone, electronically and in person in a courteous and professional manner at all times.

Incumbent will work with a large population of non-English speaking clients. This position is responsible for collection of payment, cash, checks, money orders, and / or credit card transactions.

This position is designated as a sensitive position and the position is required to maintain confidential information in accordance with Department of Health in Broward County information security, policy, protocols, and procedures.

This position has access to HMS for the purpose of entering EARS and E-Vitals for the purpose of reviewing birth, death, and fetal death records, the issuance of certificates, and the collection of payments.

The primary function of this position is to process Applications For Service requests from the general public, by fax, US mail, and via the online ordering system, VitalChek, received on a daily basis.

Incumbent will search, review, establish eligibility, and issue computerized birth and / or death certifications from 1930 to present.

Notify all ineligible applicants and assist applicants with additional information as needed to obtain certificates. Also, provides information on amendments and paternity affidavits.

Responsible for daily accounting and tracking of safety paper and ensuring that voided safety paper is documented accurately.

Serves customers and funeral home directors by greeting them at the Information window and directing them appropriately;

answers phones by providing general information as it pertains to vital records.

MINIMUM QUALIFICATIONS :

• Willing to work before, during and / or beyond normal work hours or days in the event of an emergency.
• Valid driver's license, free of major infractions and access to an automobile to be utilized for work purposes.
• High School or GED Diploma.
• Two (2) years of customer service experience.
• Two (2) years of handling cash experience.
• Two (2) years of computer software experience.

PREFERRED QUALIFICATIONS :

• Two (2) years of doctor or medical office experience.
• Two (2) years of experience working with funeral homes.
• Bilingual, fluent in English / Spanish or English / Haitian Creole.

Florida Department of Health Mission, Vision, and Values :

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision :

To be the Healthiest State in the Nation.

Values :

I nnovation : We search for creative solutions and manage resources wisely.

C ollaboration : We use teamwork to achieve common goals & solve problems.

A ccountability : We perform with integrity & respect.

R esponsiveness : We achieve our mission by serving our customers & engaging our partners.

E xcellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work :

BROWARD COUNTY

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available :

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and / or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-877-562-7287).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and / or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.

These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.

Last updated : 2024-09-05