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Position: Helpdesk Technician
Location: West Tower, Atlanta, GA 30334
Duration: 3 months contract with possibility of extension
General Description
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s.
Job Responsibilities
outside of SLA’s until resolved.
or appropriate software.
installation specifications.
installation activities.
problems or to provide technical assistance and support.
Preferred Qualifications
Outlook, MS Office, Win 10, Active Directory, COTS applications.
Job Type: Contract
Pay: $30.00 per hour
Application Question(s):
Education:
Experience:
Work Location: In person
Contractor
Public Administration
$51k-63k (estimate)
09/01/2024
12/27/2024
georgia.gov
ATLANTA, GA
>50,000
1943
BRIAN KEMP
$10B - $50B
Public Administration
Welcome to the Georgia State Board of Pardons & Paroles' Linkedin page managed by the Parole Board's Office of Communications. This page is intended to provide updated information on the Georgia State Board of Pardons & Paroles. Please visit our official homepage at www.pap.georgia.gov. The State Board of Pardons and Paroles is a part of the executive branch of Georgia's government, constitutionally authorized to grant paroles, pardons, reprieves, remissions, commutations, and to restore civil and political rights. Parole is the discretionary decision of the State Board of Pardons and Paroles ...to release a certain offender from confinement after he or she has served an appropriate portion of a prison sentence. Persons on parole remain under state supervision and control according to conditions which, if violated, allow for re-imprisonment.
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The job skills required for Help Desk Technician include Help Desk, Active Directory, Operating System, Networking, Installation, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.