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State of Iowa - Executive Branch
Sioux, IA | Full Time
$76k-92k (estimate)
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State of Iowa - Executive Branch
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Case Manager
$76k-92k (estimate)
Full Time | Consumer Services 3 Weeks Ago
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State of Iowa - Executive Branch is Hiring a Case Manager Near Sioux, IA

OverviewJob DescriptionThe Iowa Department of Health and Human Services (HHS), Child Support Services Division, is seeking a Child Support Case Manager (Child Support Recovery Officer) to help families of Iowa successfully navigate and understand the importance of providing both financial and emotion support for their children and build relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you!
Hours, Work Location and Requirements:This is a full-time opportunity, Monday – Friday with typical hours being from 8:00 AM- 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from the Child Support office in the Ho Chuck Centre in Sioux City, and from home. This position does require a driver’s license and the ability to travel on occasion, as needed.
Job Duties
  • Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
  • Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
  • Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the state of Iowa.
  • Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
  • Comprehend and adhere to confidentiality provisions in the Code of Iowa.
The ideal candidate will have strong experience with:
  • Critical thinking skills and executing complex tasks independently.
  • Customer service, including de-escalation of conflictual or adversarial situations.
  • Excellent oral and written communication and report composition.
  • Teamwork, collaboration, and consultation.
  • Managing multiple deadlines.
  • Extreme accuracy in mathematical calculations and timelines.
How to Apply:For help creating a profile or entering your information, please go to the online Employment Application Guide . Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We have a great total compensation package for all our full-time employees, including:
  • Iowa Public Employees' Retirement System (IPERS) (Employee contributes 6.29%/State of Iowa contributes 9.44%)
  • Retirement Investors Club (RIC) (Employer Sponsored Retirement Plan) (State of Iowa matches up to $75/month)
  • Health, Dental and Vision Insurance (See below for more details)
  • Vacation Leave (96 hours/year)
  • Sick Leave (144 hours/year)
  • Paid Holidays (9 days/year)
  • Flexible Spending Accounts
  • Life Insurance ($20,000 paid for by the State of Iowa)
  • Long-Term Disability Insurance
For additional information on benefits click here .
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
What Sioux City Has To OfferThis position is located at the Sioux City CSS office in the Ho Chunk Centre in downtown Sioux City. Sioux City has a variety of recreational, social, and professional opportunities. The growing list of amenities includes:
  • Shopping, local restaurants, 70 miles of recreational trails, arts and music festivals, concerts, Art Center, LaunchPAD Children’s Museum, live theater, snow tubing, casino gaming, farmers markets, rock climbing, and major sporting events.
  • Convenient access to hospitals, medical offices, banks, library, and other services.
  • Conveniently located near the Missouri River where you can enjoy biking and walks along the river trails, fishing, boating, golf courses, and many eating establishments.
  • Home to Morningside College, Briar Cliff College and Western Iowa Tech Community College.
The State of Iowa is an EEO/AA EmployerHHS values those with “lived experience” and encourages foster youth, foster parents, and/or parents who were in the DHS (HHS) system to apply. Minorities, women, veterans, and persons with disabilities are also encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Minimum Qualification RequirementsApplicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
  • Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
  • A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
  • Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
  • Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
For additional information, please click on this link to view the job description .

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$76k-92k (estimate)

POST DATE

05/31/2024

EXPIRATION DATE

06/28/2024

WEBSITE

dvrs.state.ia.us

HEADQUARTERS

Washington, DC

SIZE

<25

INDUSTRY

Consumer Services

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