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Associate Customer Service Representative - 5033048
State of Missouri Jefferson, MO
$34k-42k (estimate)
Full Time | Public Administration 3 Weeks Ago
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State of Missouri is Hiring an Associate Customer Service Representative - 5033048 Near Jefferson, MO

Associate Customer Service Representative – (Income Tax/Quality Review) Department of Revenue Annual Salary: $ 33,914.40
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s vision is to provide every customer the best experience every time. How This Position Supports The Department’s VisionThis is a technical position within the Income Tax Bureau of the Taxation Division. Successful candidates are analytical thinkers, capable of problem solving & identifying process improvement opportunities. They will also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those who display positive leadership qualities.
Duties Performed To Support The Department’s Vision
  • Working with individual income tax returns, corporate income tax returns, & property tax credit claims
  • Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
  • Sorting & distributing correspondence
  • Responding to customer inquiries through telephone calls, e-mails, & written correspondence
  • Processing returned refunds
Core Competencies NeededReliable Computer Literate Effective Writing
Self-motivated Detail Oriented Clear Communication
Qualifications
  • Possess a high school diploma or high school equivalency certificate.
  • Proficient computer skills
More Reasons To Love This PositionThe State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Please Direct Any Questions About This Position ToThe Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all employees
The State of Missouri is an equal opportunity employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Public Administration

SALARY

$34k-42k (estimate)

POST DATE

06/07/2024

EXPIRATION DATE

07/26/2024

WEBSITE

mo.gov

HEADQUARTERS

JEFFERSON CITY, MO

SIZE

>50,000

TYPE

Private

CEO

MIKE PARSON

REVENUE

$10B - $50B

INDUSTRY

Public Administration

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