69 Associate Customer Service Representative - 5033070 Jobs in Jefferson, MO
State of Missouri is Hiring an Associate Customer Service Representative - 5033070 Near Jefferson, MO
DOR’s Vision: To provide every customer the best experience every time.As a State of Missouri employee, you impact the well-being of Missouri’s communities every day. The Department of Revenue’s mission is to enhance the lives of Missourians by anticipating their tax, motor vehicle and driver licensing needs. We strive to provide exceptional customer service, be good stewards of the people’s money, make data driven decisions, while fostering a positive work environment. Our team members live our values of integrity, service, respect, and community.
How This Position Supports The Department’s VisionThis position is a customer service position in the Collections and Tax Assistance Bureau. As an Associate Customer Service Representative in the MyTax Portal Unit, you will assist in overseeing the Missouri MyTax portal functions for The Division of Taxation. The MyTax portal is the online resource for business and individuals to file and pay their taxes. You will answer emails, chats, and phone calls regarding the portal and portal accounts. You will also test new functions of the portal. To be successful in this role, you will need good communication skills, a background in customer service, and show attention to detail. You will receive on-the-job training to assist the citizens of Missouri. For team members who excel and display positive leadership qualities, there are many opportunities for advancement.
Duties Performed To Support The Department’s VisionThis description may not include all of the duties, knowledge, skills, or abilities associated with this title.
- Communicate professionally and accurately with all internal and external customers by telephone, chat, email, and letter
- Assist customers in person in the Tax Information Office
- Research accounts
- Process tax documents
- Report productivity
- Research and problem solve issues in the portal
- Analyze customer questions to recommend improvements to the portal
- Test new portal functions
- Special projects
- Computer Literacy
- Self-motivated
- Attention to Detail
- Excellent Communication Skills
- Reliable
- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work.
- Have a commitment to customer service
Please Direct Any Questions About This Position ToThe Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all.
The State of Missouri is an equal opportunity employer.
Job Summary
Full Time
Public Administration
$34k-42k (estimate)
05/25/2024
07/18/2024
mo.gov
JEFFERSON CITY, MO
>50,000
Private
MIKE PARSON
$10B - $50B
Public Administration
Related Companies
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