67 Lead Customer Service Representative -5022027 Jobs in Jefferson, MO
State of Missouri is Hiring a Lead Customer Service Representative -5022027 Near Jefferson, MO
Lead Customer Service Representative - Processing Bureau
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Lead Customer Service Representative will have the opportunity to provide direct supervisor and guidance to other Team members. Candidates will train and educate new team members while establishing and maintaining effective working relationships in an effort to provide every customer the best experience every time.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
- Review and process payment transactions.
- Establish and maintain ongoing positive working relationships by communicating effectively.
- Train new employees on processing procedures.
- Assign daily work priorities to team members to ensure payments are processed timely.
- Provide customer service to customers inquiring about their accounts.
- Supervise, educate, monitor and obtain feedback from team members to improve processes.
- Schedule monthly ENGAGE meetings with all team members.
CORE COMPENTENCIES NEEDED:
Strategic Thinking Computer Literacy Assertiveness
Effective Writing Self-directed Attention to Detail
Clear Communication Organizational Skills Time Management
QUALIFICATIONS:
- Four or more years of experience in tax preparation, processing review, collections or closely related work.
- Ability to communicate effectively.
- Ability to organize, assign, and evaluate a variety of payment related functions.
- Plan, organize, assign, and evaluate the work of staff. Ability to prepare, analyze, interpret, and present reports.
- Verify payment information.
- Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, and similar programs is preferred.
- Previous supervisory or team lead experience is preferred.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
Job Summary
Full Time
Public Administration
$52k-66k (estimate)
06/09/2024
08/08/2024
mo.gov
JEFFERSON CITY, MO
>50,000
Private
MIKE PARSON
$10B - $50B
Public Administration
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Quotes from people on Lead Customer Service Representative job description and responsibilities
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