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University of Missouri School of Medicine & MU Health Care
Jefferson, MO | Part Time
$186k-241k (estimate)
3 Months Ago
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New Horizons Community Support Services Inc
Jefferson, MO | Full Time
$49k-65k (estimate)
5 Months Ago
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Primary Care Liaison
$85k-107k (estimate)
Full Time
3 Months Ago
Jefferson City Medical Group is Hiring a Primary Care Liaison Near Jefferson, MO
POSITION TITLE: PRIMARY CARE LIAISON
DEPARTMENT/CLINIC: COMMUNITY RELATIONS
ACCOUNTABLE TO: DIRECTOR OF MARKETING AND COMMUNICATIONS
STATUS: NON-EXEMPTSummaryThis position serves as the Primary Care Liaison for JCMG patients, being their point of contact when establishing or transferring care among our new and/or established primary care providers. This person promotes JCMG and new/existing providers by building out their schedules by equally scheduling new patients among them.
RESPONSIBILITIES:Job Specific Competencies:Establish primary care for new and transferring patients in a timely manner, including answering questions regarding providers, and clinic services; via telephone, in person, or by JCMG email/website, and ECW/referral messages.
Call patients to reestablish JCMG care after a physician departure and help manage patient communication.
Promote positive public relations by maintaining a professional appearance and demeanor, demonstrating appropriate email and phone etiquette.
Coordinate transfer of medical records as necessary.
Check PCP schedules daily/weekly to observe and manage empty times to be filled.
Facilitate translation services as needed.
Facilitate timely and professional communication between providers and clinic staff.
Maintain reports to senior leadership and or departments of patient placement into physician practices, insurance coverage, and patients not placed with a primary care provider
Reports to manager on a monthly basis, or more often as requested.
Attend health fairs and other appropriate community relations and outreach events to promote JCMG as needed.
JCMG Core Competencies:Strives for continuous quality improvement.
Participates in educational experiences designed to maintain and/or improve professional competence.
Maintains high work ethic standards.
Provides quality customer service to staff, patients, and visitors at all times.
Minimum QualificationsEducation:Equivalent to a high school education
Experience:Six months to two years of similar or related medical experience
Certification/License:NA
Knowledge/Skills/Abilities:Must be a self-starter and able to communicate with all staff, physician groups and patients in a professional manner. Obtaining cooperation (internally and externally) is an important part of this position and requires a level of diplomacy and trust. Independent judgment is often necessary and the ability to efficiently handle conflict and negotiations is crucial to success in this role
Medical terminology
Strong team working and collaborative skills
Ability to multi-task and work independently
Attention to detail
Excellent organizational skills, written and oral communication and customer service skills particularly in dealing with stressful personal interactions
Must have knowledge of office equipment and computers
Intermediate to advanced proficiency in Microsoft applications, database management and documentation preparation
Demonstrates proper phone etiquette
Uses active listening skills
Must be able to work evenings and/or weekends as needed
WORK ENVIRONMENTHeating and air-conditioned environment with multiple other staff members, includes constant phone and computer interaction as well as contact with patients and internal and external healthcare personnel.
Note: This document is intended to describe the general duties required of this position. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
DEPARTMENT/CLINIC: COMMUNITY RELATIONS
ACCOUNTABLE TO: DIRECTOR OF MARKETING AND COMMUNICATIONS
STATUS: NON-EXEMPTSummaryThis position serves as the Primary Care Liaison for JCMG patients, being their point of contact when establishing or transferring care among our new and/or established primary care providers. This person promotes JCMG and new/existing providers by building out their schedules by equally scheduling new patients among them.
RESPONSIBILITIES:Job Specific Competencies:Establish primary care for new and transferring patients in a timely manner, including answering questions regarding providers, and clinic services; via telephone, in person, or by JCMG email/website, and ECW/referral messages.
Call patients to reestablish JCMG care after a physician departure and help manage patient communication.
Promote positive public relations by maintaining a professional appearance and demeanor, demonstrating appropriate email and phone etiquette.
Coordinate transfer of medical records as necessary.
Check PCP schedules daily/weekly to observe and manage empty times to be filled.
Facilitate translation services as needed.
Facilitate timely and professional communication between providers and clinic staff.
Maintain reports to senior leadership and or departments of patient placement into physician practices, insurance coverage, and patients not placed with a primary care provider
Reports to manager on a monthly basis, or more often as requested.
Attend health fairs and other appropriate community relations and outreach events to promote JCMG as needed.
JCMG Core Competencies:Strives for continuous quality improvement.
Participates in educational experiences designed to maintain and/or improve professional competence.
Maintains high work ethic standards.
Provides quality customer service to staff, patients, and visitors at all times.
Minimum QualificationsEducation:Equivalent to a high school education
Experience:Six months to two years of similar or related medical experience
Certification/License:NA
Knowledge/Skills/Abilities:Must be a self-starter and able to communicate with all staff, physician groups and patients in a professional manner. Obtaining cooperation (internally and externally) is an important part of this position and requires a level of diplomacy and trust. Independent judgment is often necessary and the ability to efficiently handle conflict and negotiations is crucial to success in this role
Medical terminology
Strong team working and collaborative skills
Ability to multi-task and work independently
Attention to detail
Excellent organizational skills, written and oral communication and customer service skills particularly in dealing with stressful personal interactions
Must have knowledge of office equipment and computers
Intermediate to advanced proficiency in Microsoft applications, database management and documentation preparation
Demonstrates proper phone etiquette
Uses active listening skills
Must be able to work evenings and/or weekends as needed
WORK ENVIRONMENTHeating and air-conditioned environment with multiple other staff members, includes constant phone and computer interaction as well as contact with patients and internal and external healthcare personnel.
Note: This document is intended to describe the general duties required of this position. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Job Summary
JOB TYPE
Full Time
SALARY
$85k-107k (estimate)
POST DATE
06/17/2024
EXPIRATION DATE
09/07/2024
WEBSITE
jcmglaser.com
HEADQUARTERS
Jefferson City, MO
SIZE
100 - 200
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