BPC Redetermination Specialist (UC Examiner/Specialist 1)

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Agency Mission

To improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.

Our Vision

To be the nation's leading workforce development and family support system.

Our Values

Accountability, Innovation, Teamwork, Integrity, and Compassion

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

The BPC section works to prevent and detect fraud in unemployment claims. Staff also investigate and work to recover improper unemployment payments.

What You’ll Do

In this job, you will:

• Review and obtain documentation from various sources to substantiate or refute allegations.
• Interview claimants, employers, and witnesses by phone and in-person.
• Provide customer assistance by responding to incoming calls, correspondence, and in-person services.
• Adjudicate appeals as part of BPC investigation.
• Determine validity of claims based on review of documentation and evidence provided.
• Conduct trainings for staff on BPC procedures.
• Other duties as assigned.

Actual responsibilities will vary depending on daily needs and type of customer supported.

We are looking for people with these skills and abilities:

• 24 months experience adjudicating and processing unemployment claims.
• Ability to read, write, and comprehend documents in English.
• Ability to add, subtract, multiply, and divide.
• Must be able to operate a personal computer with basic knowledge of Microsoft 365.
• Strong interpersonal, oral, and written communication skills.
• Solid ability to interact with people at all levels within and outside the organization.
• Ability to complete documentation requirements.
• Ability to use analytical thinking; find facts and solve problems.
• Ability to remain self-motivated and efficient.
• Ability to work both in and outside an office setting.
• Ability to work well both independently and within a team environment.
• Ability to remain focused on exceptional customer service.
• Ability to analyze complex problems.
• Adept at applying policy and procedures to a particular set of facts.
• Skill in organizing work.
• Capable of working under pressure and within tight deadlines.
• Willingness to take initiative and work with minimal supervision.
• Strong time management skills.
• Strong attention to detail.

Challenges: You may interview uncooperative, hostile, or upset people.

Schedule: Standard workdays are Monday-Friday. Hours are 8am to 5 pm. Days are scheduled quarterly to provide in-person services.

Travel: You will travel for quarterly in-person customer service days. More travel for occasional meetings for training or other operational needs may be required

PN(s): 20032560

Option 1

• 24 months experience as unemployment compensation examiner 2, 16752.
• Must provide own transportation for travel & required automobile insurance coverage pursuant to Section 4509.51 of Revised Code.

Option 2

• 24 months experience in interpreting & applying program eligibility &/or liability (e.g., unemployment compensation; workers compensation, human services or income tax law);
• AND 6 months training or 6 months experience in developing correspondence;
• AND 6 months training or 6 months experience in employee training & development;
• AND 6 months training or 6 months experience in making presentations to groups;
• AND 12 months training or 12 months experience in customer contact (i.e., telephone &/or face-to-face) for purposes of problem solving;
• AND 6 months training or 6 months experience in operation of personal computer in a MS Windows environment;
• Must provide own transportation for travel & required automobile insurance coverage pursuant to section 4509.51 of Revised Code.

Option 3

• Equivalent of minimum class qualifications for employment noted above.

Technical & Professional Skills Utilized:Customer Service, Basic Documentation, Claims Examination, Clerical & Data Entry, Computer Literacy, Attention to Detail, Critical Thinking, Customer Focus, Decision Making, Listening

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 30. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $23.49 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

What’s In It For You

We offer our employees a sustainable lifestyle that includes a flexible work life balance making our agency a great place to work!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. For more information, check out the 2023-24 MyBenefits Guide Online flipbook or PDF copy and see pages 8-9 for costs.

Dental, Vision and Basic Life Insurance

• Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away from Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Paid Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. As a new employee, you will be automatically enrolled into Ohio Deferred Compensation unless you opt-out within 90 days of hire date. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Supplemental Information

EEO Statement

To request an ADA reasonable accommodation, please email ADA_Public@jfs.ohio.gov.

Telework Policy

ODJFS may require occasional in-person meetings for training or other operational needs. You will have access to ODJFS shared workspaces, if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules are subject to change based on the agency’s operational needs and telework status. Telework is considered a privilege and agreements are reviewed annually.

The final candidate selected for the position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal conviction(s) will be made before excluding an applicant from consideration.

The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, positions may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Status of Your Submitted Application

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