Business Operations Manager 1

Empowering Ohioans with disabilities through employment, disability determinations, and independence.

Now accepting applications for:

BUSINESS OPERATIONS MANAGER 1

Hourly: $29.49

Most positions offer the flexibility of a hybrid schedule that combines working from home with regular in-office and/ or community presence. In-person work requirements may change for training, meetings, and other operational needs. Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.

Position Headquarters: OOD Butler County, 7686 Cincinnati-Dayton Road, West Chester, Ohio 45069

Who We Are:

Opportunities for Ohioans with Disabilities (OOD) is the state agency that empowers Ohioans with disabilities through employment, disability determinations, and independence. It is accomplished through its Bureau of Vocational Rehabilitation (BVR), Bureau of Services for the Visually Impaired (BSVI) and Division of Disability Determination (DDD). A fourth area is the Division of Employer and Innovation Services (EIS), which is responsible for establishing and maintaining partnerships with employers.

What We Do:

OOD works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. To learn more about OOD, please visit our website: ood.ohio.gov

Our Guiding Principles:

In striving for excellence in service, we will:

• Listen first
• Act with a sense of urgency
• Honor diversity
• Foster inclusiveness
• Value collaboration
• Inspire innovation
• Be transparent
• Be accountable
• Celebrate success

Division Overview:

Bureau of Vocational Rehabilitation (BVR)

The Bureau of Vocational Rehabilitation provides vocational rehabilitation (VR) services to eligible individuals with disabilities to assist them to attain and maintain competitive integrated employment. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14 to assist them as they transition from high school into college and/or the workplace. For more information click here.

Business Operations Manager 1 Position Overview:

The Business Operation Manager oversees the administrative functions to ensure efficient office operations. This role involves training and supervising support staff, conducting performance reviews, and managing front desk and phone coverage. The manager also collaborates with management to streamline processes, maintain office supplies, address equipment issues, and enhance customer service. Additionally, they ensure regular training for Safety Coordinators and manage records retention.

Successful Business Operations Manager 1 Duties:

• Trains and supervises administrative support staff.
• Conducts staff performance reviews and guides performance improvement.
• Schedules appropriate staffing for front desk and phone coverage at the area’s designated office locations.
• Works with management to ensure smooth office operations including processing mail for the area, maintaining the availability of office supplies, and addressing office and equipment related issues.
• Ensures regular training of designated Safety Coordinators in the area.
• Responsible for records retention coordination and assigns staff to complete related duties.
• Collaborates with management and other appropriate staff in identifying and implementing strategies that can improve efficiencies of overall office operations and enhance customer service.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

4 years experience in business or public administration.
OR completion of undergraduate core program in business administration AND 2 years experience in business management.
OR equivalent of education and/or experience per Minimum Class Qualifications for Employment noted above.
Job Skills: Customer Focus, Leading Others, Organization and Planning, Critical Thinking, Problem Solving, Customer Service, Management, Operational and Administrative Support, Scheduling, Learning and Development

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Application Requirements

Please ensure your online application clearly indicates how you meet minimum qualifications (MQs). If you meet MQs due to college courses, a degree, and/or relevant licensure, you must submit a copy of your unofficial transcript by the posting deadline by attaching directly on the Additional Attachments section of the application (Step 7) or via email to OOD.TalentAcquisition@ood.ohio.gov.

“See resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be supported by the work experience/education sections of the application.

Applications that fail to demonstrate how they meet minimum qualifications will not be considered.

Selection Process

The selection process consists of an online assessment and a remote structured interview. All parts of the assessment will be administered remotely at this time. Candidates should make sure their account contains an email address that is checked regularly, including checking junk and/or spam.

Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver's license.

Application Status

Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo.

Technical Assistance

Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact careers@ohio.gov.

Reasonable Accommodation