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Office of Information Services
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.
What You’ll Do
As the OIS Service Coordinator your primary responsibility is to better align the Office of Information Services (OIS) with ITIL Service Management principles and framework. This includes event management, incident management, request fulfillment, and problem management. A primary focus of this position will be leading the effort to react to errors/outages, track problems within our infrastructure technology and supported systems, and identify areas of opportunity to improve the quality of product and service by applying preventative measures. We are looking for a candidate who is passionate about problem solving and continuous improvement. To be successful in this role, the candidate will need to build respect and productive working relationships with multiple teams within OIS and the business. ITIL knowledge is a must have.
Examples of some job duties are as follows:
Schedule: Currently Monday through Friday work from home, 8 hour shifts between 7a-6pm as determined by supervisor and team needs.
Travel: May require very occasional in-person work for training, meetings and other operational needs.
PN(s): 20041017
Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
The ideal candidate, at minimum, must have the following:
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Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 35. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $38.84 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 35
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Hourly
$38.84
$40.78
$42.74
$44.85
$47.06
$49.36
$51.77
$54.39
$57.13
Annual
$80,787
$84,822
$88,899
$82,177
$97,885
$102,699
$107,682
$113,131
$118,830
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
90 Months
Telework Policy
ODJFS may require occasional in-person meetings for training or other operational needs. You will have access to ODJFS shared workspaces, if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules are subject to change based on the agency’s operational needs and telework status. Telework is considered a privilege and agreements are reviewed annually.
NOTICE: Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.
ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Full Time
$77k-95k (estimate)
07/27/2024
08/09/2024