Mental Health Administrator 3 (Quality Assurance Manager)

Who We Are:

We provide statewide leadershipof highly valued mental health & addiction prevention, treatment, and recovery at OhioMHAS!

We are looking for team members who will serve compassionately, contribute & collaborate, deliver quality and be accountable.

What We Do:

OhioMHAS operates regional psychiatric hospitals in six locations across the state that operate 365/24/7. Our specialized facilities provide short-term, intensive treatment to patients in both inpatient and community-supported environments. We also deliver comprehensive care to patients committed through the criminal justice system.

Position Location:

Northcoast Behavioral Healthcare

1756 Sagamore Road

Northfield, Ohio 44067

Salary Information:

$29.49 - $42.01

Work Hours:

8:00 am - 4:30 pm M-F (Unusual or Rotating Shift; Flex as needed to meet operational needs)

To learn more about our agency, please visit our website at www.mha.ohio.gov

What You'll Do:

Under direction of the Director of Performance Improvement, examine current QA/PI plans & policies; makes recommendations for changes; propose solutions; make sure that implementation has occurred to assure compliance with accrediting / certifying agencies (e.g. The Joint Commission (TJC), Centers for Medicare & Medicaid Services (CMS)); provide leadership & coordination of training & tracers for TJC & CMS accreditation & compliance: plans, directs & interprets tracers; interprets collected tracer data & translates to actionable recommendations to the PI Director & when approved disseminates the recommendations to NBH leadership & staff; conducts training on compliance related issues & updates as needed to ensure NBH leadership & staff remain cognizant of expectations from accreditation agencies; works closely with all disciplines to ensure knowledge of accreditation standards in order to continue to maintain compliance & accreditation; provides back-up coverage for PI Director; assists with annual Failure Mode & Effects Analysis (FMEA).

Manage incident review process: ensure incident reports are completed; review incident reports; follow-up on incident reports as needed; notification of major incidents; close out incident reports when final review is completed; responsible for collecting, analyzing & reporting data to leadership & staff; collects data through on unit observations & chart reviews; enters data into Excel &/or other databases; analyzes data providing reports & visual descriptions of data analyses; researches & analyzes existing operations, systems & procedures to determine where necessary performance improvements are desired or needed; monitors submission of major incident reports & submission to Disability Rights Ohio (DRO); schedules internal reviews & Root Cause Analysis (RCA); assist in completing collection of statement for reviews.

Prepare comprehensive written reports summarizing findings & recommendations to increase agency efficiency & effectiveness; follows-up on action plans for National Risk Index (NRI) improvement; annual FMEA projects; responsible for understanding of content & nature of system databases to create consistent, useful information upon which to measure performance; performs other PI/QA duties as needed to ensure compliance of standards &/or to keep abreast current trends & changes; trains staff on how to construct & interpret statistical control charts & other performance indicators; assist with PI duties in NBH’s Community Support Network (CSN) as needed; actively participates on committees; attends meetings, seminars, training sessions related to PI/QA activities; completes & submits documentation of activities as required; utilize OhioMHAS approved office productivity software, approved intranet & Internet resources & information systems in an appropriate work related manner as specified in the NBH Personal Computer Usage Guidelines for Employees.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

• Or completion of undergraduate core program in mental health & developmental disabilities technology, social work or comparable field (e.g., child & family community services), special education, psychology or rehabilitation; 12 mos. exp. as lead worker providing work direction & training for other employees; 12 mos. trg. or 12 mos. exp. in state &/or federal regulations & standards governing care, custody & programming of consumers/residents in mental health or developmental centers; 6 mos. exp. in writing &/or assisting in development of policies, procedures, goals & objectives of operational unit or program of agency or firm; 1 course in manpower planning or 3 mos. exp. scheduling staff to ensure adequate coverage or projecting adequate staff levels; 3 mos. trg. in budgeting or 3 mos. exp. preparing or assisting in preparation of budget for operational unit or program of agency or firm.

• Or 6 mos. exp. as Mental Health Administrator 2, 65222.

• Or equivalent of Minimum Class Qualifications for Employment noted above.

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application.

You must submit an online application via www.careers.ohio.gov by the deadline date. OhioMHAS is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request a reasonable accommodation due to a disability please contact Andrew Seifert, OhioMHAS EEO Program Administrator at (614) 466-8884 or Andrew.Seifert@mha.ohio.gov. Prior to being awarded this position, the employee selected must submit to and pass a Criminal Background check pursuant to Ohio Administrative Code 5122-30-04. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration. The final candidate selected for this position will be required to submit to urinalysis prior to an appointment to test for illegal drug use. The state will decline to extend a final offer of employment to any applicant with a verified positive test result. An applicant with a positive test will not be considered for any position with the State of Ohio for a period of one year.

The final candidate selected for the position will be contingent upon demonstration of proficiency and required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.