3 Customer Service Unit Team Lead Jobs in Reynoldsburg, OH
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Customer Service Unit Team Lead
$39k-50k (estimate)
Full Time | Public Administration
6 Days Ago
State of Ohio is Hiring a Customer Service Unit Team Lead Near Reynoldsburg, OH
About UsThe Ohio Board of Nursing's top priorities are to efficiently license the nursing workforce and remove unsafe practitioners from practice in a timely manner to protect Ohio patients. Public protection is critical, as nursing touches virtually every citizen of Ohio.
OCSEA Selection RightsThis position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. The Ohio Board of Nursing's Bargaining Unit Members have selection rights BEFORE non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.What You'll DoServes as Team Lead for the Customer Service Unit; performs non-routine administrative tasks (i.e., independently formulates decisions &/or judgments involving non-legal interpretation of policies & procedure as they relate to the customer service function to resolve problems, prepare correspondence &/or reports or to carry out other assignments such as template updating, assigning work, auditing, renewal work & software testing; researches & analyzes customer service program, procedures & policies; communicates decisions, directives &/or assignments to customer service unit staff; trains employees. Performs public relations duties; researches & responds to inquiries & complaints; furnishes information & explains programs to the public and licensees. Coordinates & performs non-routine clerical duties related to customer service of licensees; coordinates with & verifies information received from various state & external entities; responds to non-routine & sensitive telephone; written & in-person inquiries concerning licensure. Handles escalated calls & correspondence.
Performs other duties as assigned (e.g., routine clerical duties relative to the licensure process, processing changes of records for registered & practical nurses on the master file, computerized licensure system, responds to routine telephone, written & in-person inquiries concerning initial licensure; composes & produces correspondence).
What’s In It For YouAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Primary LocationUnited States of America-OHIO-Licking County-Reynoldsburg
Work LocationsAB Graham Building
OrganizationNursing Board
Classified IndicatorClassified
Bargaining Unit / ExemptBargaining Unit
ScheduleFull-time
Work Hours8:00a - 5:00p as directed
Compensation$22.81 - $29.66
Unposting DateJun 23, 2024, 10:59:00 PM
Primary Job SkillAdministrative Support/Services
Technical SkillsClerical & Data Entry, Communications, Customer Service, Administrative support/services
Professional SkillsAttention to Detail, Listening, Problem Solving, Teamwork
Agency Contact NameJoseph J. Fanell
Agency Contact Informationjfanell@nursing.ohio.gov
OCSEA Selection RightsThis position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. The Ohio Board of Nursing's Bargaining Unit Members have selection rights BEFORE non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.What You'll DoServes as Team Lead for the Customer Service Unit; performs non-routine administrative tasks (i.e., independently formulates decisions &/or judgments involving non-legal interpretation of policies & procedure as they relate to the customer service function to resolve problems, prepare correspondence &/or reports or to carry out other assignments such as template updating, assigning work, auditing, renewal work & software testing; researches & analyzes customer service program, procedures & policies; communicates decisions, directives &/or assignments to customer service unit staff; trains employees. Performs public relations duties; researches & responds to inquiries & complaints; furnishes information & explains programs to the public and licensees. Coordinates & performs non-routine clerical duties related to customer service of licensees; coordinates with & verifies information received from various state & external entities; responds to non-routine & sensitive telephone; written & in-person inquiries concerning licensure. Handles escalated calls & correspondence.
Performs other duties as assigned (e.g., routine clerical duties relative to the licensure process, processing changes of records for registered & practical nurses on the master file, computerized licensure system, responds to routine telephone, written & in-person inquiries concerning initial licensure; composes & produces correspondence).
What’s In It For YouAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
- Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Childbirth/Adoption leave
- The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
- Or completion of associate core coursework in secretarial science or business office applications from accredited career school or community college; 12 mos. exp. in secretarial/administrative professional field.
- Or 12 mos. exp. as Administrative Professional 2, 16872.
- Or equivalent of Minimum Class Qualifications For Employment noted above.
Primary LocationUnited States of America-OHIO-Licking County-Reynoldsburg
Work LocationsAB Graham Building
OrganizationNursing Board
Classified IndicatorClassified
Bargaining Unit / ExemptBargaining Unit
ScheduleFull-time
Work Hours8:00a - 5:00p as directed
Compensation$22.81 - $29.66
Unposting DateJun 23, 2024, 10:59:00 PM
Primary Job SkillAdministrative Support/Services
Technical SkillsClerical & Data Entry, Communications, Customer Service, Administrative support/services
Professional SkillsAttention to Detail, Listening, Problem Solving, Teamwork
Agency Contact NameJoseph J. Fanell
Agency Contact Informationjfanell@nursing.ohio.gov
Job Summary
JOB TYPE
Full Time
INDUSTRY
Public Administration
SALARY
$39k-50k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/13/2024
WEBSITE
ohio.gov
HEADQUARTERS
COLUMBUS, OH
SIZE
>50,000
FOUNDED
1803
TYPE
Private
CEO
MIKE DEWINE
REVENUE
>$50B
INDUSTRY
Public Administration
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