Company Overview:

State of Play Hospitality is a highly innovative creator and operator of technology-enabled experiential leisure concepts. For over a decade since launching our first concept, Bounce, In London in 2012, the State of Play team has gone on to create, launch, and operate several industry-leading experiential brands. 

Operating in multiple cities across the UK and US, our portfolio of brands includes AceBounce, Bounce, Flight Club Darts, and Hijingo. Each of our concepts offers a highly immersive, tech-enhanced take on long-established, much-loved activities, setting new standards for social entertainment experiences. The engaging nature of the gameplay and the quality of the venues combine to create truly playful and memorable social environments. Curating a state of play for our guests is at the very core of our DNA and is embodied by our amazing teams who deliver exceptional experiences every day.

Position Purpose:

The Regional Operations Manager plays a pivotal role in ensuring the success and growth of the venues within their region. You will be responsible for establishing, communicating, and upholding company values and operating procedures while fostering a fun and engaging work environment. We are seeking a true professional who has positive energy, a passion for hospitality, and experience of building high performance teams. As our East Coast Regional Manager, you'll oversee operations across our east coast venues including new openings in Philadelphia and Washington DC.

Responsibilities: 

• Help define, implement, and revise operational guidelines and policies to ensure consistency and excellence across all venues.
• Develop and execute growth initiatives to expand our company footprint and enhance our market presence.
• Hire and train competent leadership to oversee daily operations of the venues.
• Liaise with senior leadership to develop financial plans and ensure company wide operational compliance.
• Empower and inspire managers to enhance their leadership skills with consistent coaching.
• Proactively receive feedback and propose solutions to improve operations and guest experiences.
• Foster a culture of development, growth, and collaboration.
• Proactively forecast, submit projections, and achieve target financial goals through strategic planning and execution.
• Demonstrate self-motivation and accountability, maintaining high personal standards in all aspects of your work.

Requirements and Qualifications:

• Must pass background check prior to hire
• Multi-site management experience within hospitality including leading venue openings
• Proficient with Microsoft Office Suite
• Strong leadership skills with the ability to inspire and motivate teams
• Excellent communication and interpersonal skills
• Strategic thinker with results-driven mindset
• Flexibility and adaptability to meet the evolving needs of the business
• Passion for hospitality and commitment to delivering exceptional guest experiences

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement: State of Play Hospitality is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.