Job Summary:

Assist guests/patrons with museum admissions and events by greeting, providing information, collecting admission tickets and passes, assisting with directions, and other questions and/or concerns.
Responsibilities and Duties
• Sell products or services.
• Provide attraction or event information to patrons.
• Prepare operational reports or records.
• Clean facilities or work areas.
• Mediate disputes.
• Resolve customer complaints or problems.
• Maintain supply or equipment inventories.
• Verify patron or staff credentials.
• Assist individuals with special needs.
• Usher patrons to seats or exits.
• Provide patrons with directions to locales or attractions.
• Monitor environment to ensure safety.
• Respond to customer inquiries.
• Respond to customer problems or complaints.
• Provide notifications to guests or patrons.
• Help patrons locate such facilities as restrooms and telephones.
Required Skills/Abilities:
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the products sold.
• Ability to anticipate guests needs.
• Ability to recommend products to guests.
• Ability to operate or to quickly learn the stores point-of-sale system.
Education and Experience:
• High school diploma or equivalent preferred.
• Previous retail experience preferred.
• On-the-job training provided.
Physical Requirements:
• Prolonged periods of standing and walking throughout the retail space.
• Must be able to lift up to 15 pounds at times.