State of South Carolina is Hiring a Work Control Manager Near Columbia, SC
Job ResponsibilitiesWork Control Manager
Do you enjoy supervising and mentoring Students?
Are you organized and understand shift work and customer support?
Do you know how to provide exceptional customer service?
Do you know how to train and mentor students to provide exceptional customer service?
This position is a key leadership position within Facilities Operations. It provides the overall leadership for our 24/7/365 FIXX Work Control Center, which is supported with 2 FTE and 20 student workers. The call center is the first means of communication with our customers and this position is responsible for scheduling and maintaining a well-trained staff that correctly responds to customer requests and emergencies. The Work Control Manager is the liaison with our customer and the rest of Facilities Operations. Through collecting and reviewing data and producing accurate and timely reports, this position guides process improvements and quality delivery of service. The normal work hours for this position are 8:00 am to 4:30 pm. To meet the demand for training new and existing staff and provide oversight and guidance for all team members, this position will need to periodically flex their work week. This position has been designated as essential personnel during inclement/hazardous weather and other emergencies. Essential Job Duties And Responsibilities
Creates exceptional customer experiences by ensuring that staff adhere to established protocols when responding to telephone, written, and in-person inquiries.
Evaluates processes and procedures, works with Work Management Team
Works with the SAAS Student Employment Manager to recruit, hire, train, and evaluate student employees to ensure accurate staffing and scheduling to meet service level and response time objectives.
Provide effective leadership
Perks
Some of the BEST benefits you can find!
Work-Life-Balance: Full-time pay with a 40 hour work week
Generous paid time off
An engaging and collaborative on-campus environment
You’ll enjoy the historic beauty of the University of South Carolina campus, surrounded by amenities, so you’ll love where you work!
Minimum And Additional RequirementsMaster’s degree and 1 year related experience in business, public administration or administrative services, or bachelor’s degree and 3 years related experience; or equivalency. A valid Driver’s license is required.