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2 ADMINISTRATIVE SERVICES MANAGER - 06182024-58994 Jobs in Davidson, TN

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State of Tennessee
Davidson, TN | Full Time
$125k-163k (estimate)
1 Week Ago
State of Tennessee
Davidson, TN | Full Time
$74k-95k (estimate)
1 Week Ago
ADMINISTRATIVE SERVICES MANAGER - 06182024-58994
$125k-163k (estimate)
Full Time | Public Administration 1 Week Ago
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State of Tennessee is Hiring an ADMINISTRATIVE SERVICES MANAGER - 06182024-58994 Near Davidson, TN

Work Activities
Job InformationState of Tennessee Job InformationOpening Date/Time:06/18/2024 12:00AM Central TimeClosing Date/Time06/24/2024 11:59PM Central Time
Salary (Monthly):$4,975.00 - $7,458.00
Salary (Annually):$59,700.00 - $89,496.00
Job Type:Full-Time
City, State Location:Nashville, TNDepartmentSafety and Homeland Security
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, DAVIDSON COUNTYPlease Visit The Link Belowhttps://www.tn.gov/content/dam/tn/safety/documents/Notice_to_Applicants_6_2022.pdf
QualificationsEducation and Experience: Education equivalent to graduation from a standard high school AND experience equivalent to four years of supervisory (or higher) customer service work.
ORSubstitution of Education for Experience: Additional coursework at an accredited college or university may be substituted for the required experience on a year-for-year basis to a maximum of two years.
Necessary Special Qualifications: Applicants for this class must:
  • Complete a background clearance application which includes releasing all records involving any criminal history;
  • Submit a fingerprint sample in a manner prescribed by the TBI;
  • Agree to a fingerprint-based, name-based criminal history records check;
  • Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
  • Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
  • Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
  • Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
  • Pass a pre-employment physical examination following an offer of employment;
  • Possess a valid motor vehicle operator¿s license or be able to obtain one prior to appointment.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
SummarySummary: Under general supervision, is responsible for driver's license examination work of considerable difficulty and supervisory work of considerable difficulty; and performs related work as required.
Distinguishing Features: An employee in this class supervises all driver services branch offices in an assigned district with moderate levels of commercial and non-commercial driver's license examining activity. Work includes supervising staff and scheduling their work, ensuring each branch office has supplies and equipment to perform assigned duties, and enforcing driver's license issuance policies and procedures. This class differs from Driver Services Branch Manager 2 in that an incumbent of the latter supervises the staff and operation of a moderate to large size branch station. This class differs from Driver Services District Manager 2 in that an incumbent of the latter supervises all driver's license branch stations in an assigned district which has heavy levels of commercial and non-commercial driver's license examining activity.
ResponsibilitiesGuiding, Directing and Motivating Subordinates:
  • Reviews and discusses job performance problems with employees to identify causes, issues and to work on resolving problems.
  • Reviews and evaluates employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Trains or instructs employees in job duties or company policies or arrange for training to be provided.
  • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Trains departmental employees on mandated training.
  • Interprets and communicates work procedures and company policies to staff.
Performing Administrative Activities
  • Researches, compiles, prepares, and submits reports, manuals, correspondence, or other information required by management or governmental agencies.
  • Approves travel expense accounts, prepare travel vouchers, approve invoices, enter and approve time and labor.
  • Detects discrepancies on records or reports, determine cause and appropriate action necessary.
  • Manages, supervises and may participate in the interviewing of applicants to obtain necessary information for processing driver's license applications.
  • Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Monitors inventory levels and requisition or purchase supplies as needed.
  • Prepares bank deposits and take deposits to banks.
  • Evaluates information on applications received to verify completeness and accuracy to determine whether applicants are qualified to obtain desired licenses.
  • Manages, supervises and may participate in the grading of tests to determine if applicant qualifies for desired license.
  • Recommends purchase or repair of furnishings or equipment. Arrange for necessary maintenance or repair work of office equipment and building facility.
  • Manages, supervises and may participate in the operation of vision testing machines, comprehensive testing machines, cash registers, calculators, typewriters, remote job entry terminals, and other office equipment.
  • Operates a motor vehicle; travels to outlying driver's license issuance stations in other areas of the state on a daily, weekly, or monthly basis in the performance of management duties.
  • Conducts or attends staff meetings.
  • Performs routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
Performing For Or Working Directly With The Public
  • Manages, supervises and may participate in the administration of vision, written, and road tests.
  • to individuals applying for various commercial and non-commercial licenses to operate various motor vehicles.
  • Manages, supervises and may participate in the verification of applicants' ability to see pertinent traffic signs and other motor vehicles while driving.
  • Manages, supervises and may participate in administering tests to determine applicant knowledge of motor vehicle driving laws, regulations, and signs, and their ability to operate a non-commercial motor vehicle safely and obey pertinent signs and regulations.
  • Informs customers by verbal or written correspondence of additional steps they need to take to obtain licenses.
  • Instructs customers in the completion of driver's license application forms or other forms, such as voter registration cards or organ donor forms.
Making Decisions And Solving Problems
  • Resolves customer complaints or answer customers' questions regarding policies and procedures.
  • Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, and determine resolution.
  • Checks to ensure that appropriate changes were made to resolve customers' problems.
  • Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Coordination Of Work And Activities Of Others
  • Manages the work of offices, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Reviews work schedules and duty assignments for office or modify work procedures or processes as necessary.
  • Coordinates special activities with other supervisory personnel or with other work units or departments.
Staffing Organizational Units
  • Makes recommendations on employment, retention, promotion, dismissal and other personnel actions.
  • Trains, manages, and evaluates employees in subordinate offices for an assigned driver's license district.
Communicating With Persons Outside Organization
  • Advises the public of financial responsibility and driver's license laws, the Driver Improvement Point System, procedures for reinstatement of driving and registration privileges, types of licenses required and examination schedules.
  • Attends conferences and workshops; answers questions or provides advice to the public regarding licensing policies, procedures, or regulations.
Communicating With Supervisors, Peers Or Subordinates
  • Makes recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Consults with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Establishing And Maintaining Interpersonal Relationships
  • Maintains a variety of professional contacts with applicants, associates, subordinates, and members of the public, by telephone, correspondence, and personal visit, in explaining and interpreting pertinent motor vehicle operation laws and regulations and explaining the requirements for receiving a variety of licenses.
CompetenciesCompetencies
  • Managing Vision & Purpose
  • Time Management
  • Problem Solving
  • Hiring and Staffing
  • Informing
  • Drive for Results
  • Motivating Others
  • Customer Focus
  • Directing Others
  • Listening
Knowledge:
  • Knowledge of Administration and Management
  • Knowledge of Clerical
  • Knowledge of Customer and Personal Service
  • Knowledge of Mathematics
Skills
  • Active Learning Skills
  • Active Listening Skills
  • Complex Problem Solving Skills
  • Coordination Skills
  • Critical Thinking Skills
  • Instructing Skills
  • Learning Strategies Skills
  • Management of Material Resources Skills
  • Management of Personnel Resources Skills
  • Mathematics Skills
  • Monitoring Skills
  • Negotiation Skills
  • Operation and Control Skills
  • Persuasion Skills
  • Reading Comprehension Skills
  • Speaking Skills
  • Time Management Skills
  • Troubleshooting Skills
  • Writing Skills
Abilities
  • Deductive Reasoning Ability
  • Depth Perception Ability
  • Far Vision Ability
  • Glare Sensitivity Ability
  • Hearing Sensitivity Ability
  • Mathematical Reasoning Ability
  • Memorization Ability
  • Night Vision Ability
  • Number Facility Ability
  • Oral Comprehension Ability
  • Oral Expression Ability
  • Peripheral Vision Ability
  • Selective Attention Ability
  • Sound Localization Ability
  • Speech Clarity Ability
  • Time Sharing Ability
  • Visual Color Discrimination Ability
  • Written Comprehension Ability
  • Written Expression Ability
Tools & Equipment
  • Computerized Cashiering System
  • Fax Machine
  • Telephone
  • Computers
  • Printers, Scanners and Copiers
  • Motor Vehicles
  • Cameras
TN Driver StandardsState of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
  • A valid driver's license
  • For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.
Please include your Driver's License Information under the Licenses and Certifications section of your application.
  • Agencies may allow an exception based on other factors.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Public Administration

SALARY

$125k-163k (estimate)

POST DATE

06/20/2024

EXPIRATION DATE

07/18/2024

WEBSITE

tn.gov

HEADQUARTERS

NASHVILLE, TN

SIZE

15,000 - 50,000

FOUNDED

1976

TYPE

Private

CEO

BILL LEE

REVENUE

$10B - $50B

INDUSTRY

Public Administration

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