Guiding, Directing, and Motivating Subordinates:
- Administers disciplinary action as required to correct undesired outcomes.
- Conducts case conferences to provide guidance, feedback, direction and next steps to promote safety, permanency and well-being with DCS Case Manager 1 and DCS Case Manager 2.
Resolving Conflicts and Negotiating with Others:
- Addresses' inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.
- Addresses' conflict among co-workers and leadership using conflict resolution skills to provide a harmonious working environment.
Making Decision and Solving Problems:
- Determines if abuse or neglect has occurred, who the abuser is, the level of risk or harm to the child, and the need for a safety plan.
- Makes recommendations for reunification or termination of parental rights.
- Coordinates and observes visitations for children in and out of home placement to ensure meaningful visitation.
- Reviews and assess cases for closure or transfer based on knowledge of policy requirements for case tasks to ensure safety, permanency, and well-being.
- Uses information from gathered assessments to aid in decision process about safety, permanency and well-being.
- Learns to compare the needs of the child to family capabilities to appropriately match child with family.
- Actively listens to concerns to make appropriate referrals.
- Conducts peer reviews to get feed back and direction on challenging case to gain a global perspective on possible interventions.
Coaching and Developing Others:
- Completes performance documents with subordinates using tools such as Performance Briefings, Performance Evaluations, Interims, Job Performance Plans, in order to ensure continuous professional development.
- Coaches, directs, and demonstrates all job duties of DCS Case Manager 1 and DCS Case Manager 2's for continuous professional development.
- Demonstrates tasks in computer programs for DCS Case Manager 1 and DCS Case Manager 2's (e.g. Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental system for entering child welfare information departmental systems (TFACTS), etc.).
Evaluating Information to Determine Compliance with Standards:
- Recognizes and acknowledges the rights of families.
- Tracks and creates report on regional data to ensure State and Federal compliance.
- Tracks assessments to ensure data elements meet required time frames.
- Reviews new and updated laws and policies, disseminate to staff to ensure compliance.
Developing Objectives and Strategies:
- Sets goals and establishes action steps for families, teams, and professional development to meet desired outcomes.
Interacting with Computers:
- Performs advanced task in computer programs (e.g. Microsoft Office, Excel, etc.).
Communications with Supervisor, Peers, or Subordinates:
- Identifies pertinent information about cases that require decision and/or actions from leadership and DCS legal staff.
- Serves as a liaison among supervisors and staff to ensure a positive work environment and professional relationships are maintained.
Coordinating the Work and Activities of Other:
- Assigns cases and work assignments to DCS Case Managers through the use of departmental systems for entering child welfare information (TFACTS) in order to meet work requirements.
- Creates on-call schedules for DCS Case Managers to allocate personnel in a fair and consistent manner.
Documenting/Recording Information:
- Documents accurate information from interviews, observations, correspondence for a wide range of sources.
- Prepares reports for court.
- Enters time, mileage, travel, leave request into Edison.
Communicating with Person Outside Organization:
- Prepares to participate and testify in court proceedings.
- Provides higher quality customer service with clients and community partners to promote effective outcomes.
- Participates in multi-disciplinary teams including Child Protective Investigative Team, Foster Care Review Board, Care Team, Community Advisory Board in order to gain a global perspective about case planning decisions.
- Recruits adoptive and foster parents.
Scheduling Work and Activities:
- Regularly conducts home visits to assess the safety of homes.
- Works flexible hours including weekends, holidays, and after hours.
Getting Information:
- Conducts intake interviews with individuals reporting suspected child abuse or neglect.
- Conducts interviews with child's family and collateral contacts (e.g. principals, neighbors, doctors, etc.).
- Discuss' case information with DCS Case Manager 1 and DCS Case Manager 2's to guide decision making process about case needs, resources allocation and outcomes.
- Gathers demographic information on child and family (e.g. Genogram, Ecomap, Lexus Nexus, etc.).
- Gathers complete and accurate information (e.g. child's school records, psychological evaluation report or medical examination results).
- Locates and identifies natural, formal and information supports.
Analyzing Data or Information:
- Completes required assessments in a timely manner (e.g. Family Functional, Child and Adolescent Needs and Strengths, Youth Level Services Tool, Family Advocacy and Support Tool, etc.).
- Reviews ongoing assessments of all DCS Case Manager 1 and DCS Case Manager 2's to approve.
- Analyzes data, response time, overdue reports, Child and Family Team Meetings, placement reports, resource home reports, Early Periodic Screening, diagnosis and treatment and dental, face-to-face visits, review mega-report through the use of Sharepoint and Excel to track child welfare outcomes.
- Conducts ongoing assessments of all incoming information.
Establishing and Maintaining Interpersonal Relationships:
- Engages with staff, children and families to build a trustful relationship.
- Encourages clients to be self-sufficient to overcome barriers and achieve permanency.
- Regularly conducts home visits to assess the safety of homes.
- Conducts multiple and on-going face-to-face visits with children, resource families, providers, kinship homes and other relevant entities.
- Communicates effectively what the issues are to build solutions.
- Responds timely to follow-ups with action steps.
- Arrives on time and prepared to meetings.
- Responds timely, appropriately and respectfully with families, providers, co-workers
Assisting and Caring for Others:
- Assists child to prepare for placement, adoption, reunification, etc.
- Provides subordinates with tools such as Employee Assistance Program, information about coping skills for secondary trauma, and other stress management supports.
- Transports children to various appointments safely and securely.
Developing and Building Teams:
- Identifies members for a Child and Family Team Meeting that will work collaboratively with the Case Managers to develop action steps and goals to be accomplished by the child and family.
- Participates as an active member of a team; support and rely on team members for additional knowledge and help when needed.
Performing Administrative Activities:
- Maintains and updates case files.
- Maintains and updates personnel files and supervisory notebooks for employees to document to support employee evaluation.
- Answers and returns all correspondence in a timely manner.
- Obtains appropriate signatures on required documents.
Operating Vehicles, Mechanized Devices, or Equipment:
- Operates child restraint devices when necessary to ensure safety.
- Operates office machinery.
Performing for or Working Directly with the Public:
- Works with service providers to receive information.
- Makes referrals for service providers.
- Trains adoptive and foster community.
Interpreting the Meaning of Information for Others:
- Reviews and explains relevant documents to clients.
Updating and Using Relevant Knowledge:
- Adheres to departmental polices.
- Communicates to field staff new policies, techniques, procedures, issues and systems.
- Completes all training hours as required by the department .
Performing General Physical Activities:
- Administers drug screen analysis.