Overview
The Compliance Division is seeking entry level and experienced individuals for multiple Tax Compliance Officer positions.
The primary role of the Tax Compliance Officers is to collect unpaid taxes on behalf of the state via phone, or otherwise. We strive to educate taxpayers to promote and achieve voluntary compliance; ensuring all information provided to the public is accurate and in alignment with the Departments mission and core values. Tax Compliance Officers arrange formal payment agreements, propose settlements, and when appropriate, waive selected penalties. Other tasks performed: include but are not limited to the establishment of personal liability and initiating bank/wage garnishment orders and property liens.
The work we do at the Tax Department funds the entire state of Vermont, from our parks and schools to our highways, and affects every taxpayer in the State of Vermont. We don't just collect taxes; we help the State follow through on legislative initiatives and programs to fund many state functions. We believe we have a responsibility to educate taxpayers about their tax obligations and facilitate voluntary tax compliance. We serve Vermonters by administering our tax laws fairly and efficiently while striving to make the Department of Taxes the best place to work in the Vermont State government.
This position is within the Compliance Division, which is responsible for promoting and ensuring Vermont taxpayer compliance, with a focus on early intervention, education, outreach, and fairness. We value service, integrity, and employee growth, as we aim to support Vermont communities effectively and efficiently. Our team also includes auditors, tax examiners, analysts, and support staff.
This is a full-time, Monday-Friday, position located in Montpelier, Vermont with opportunities for hybrid telework. The Tax Department permits eligible employees to request voluntary participation in the State of Vermont telework program. Telework eligibility is determined on a case-by-case basis and is consistent with state and Department policies.
Vermont Department of Taxes (VDT) Background Checks : This position will primarily support the Department of Taxes. Candidates must agree to be fingerprinted and pass a background check to be eligible for this position, which will involve access to sensitive federal tax information. Background checks are required by the Internal Revenue Service and are authorized under Vermont law. 3 V.S.A. § 241. In accordance with VDT Standard Operating Procedure 2018-01, Background Investigations, Vermont and national criminal record checks will be conducted on all candidates. This requirement shall not apply to the following: current classified State employees seeking transfer, promotion, or demotion into a VDT classified position, or those who are exercising re-employment (RIF) rights. Candidates will have the right to withdraw their application before fingerprinting or a background check is conducted.
As of July 14, 2024 the step 1 rate for pay grade 21 will be $23.76 per hour.
Who May Apply
This position, 436100_Tax Compliance Officer II (Job Requisition #50237) , is open to all State employees and external applicants.
Please Note: This position is being recruited at multiple levels. If you would like to be considered for more than one level, you MUST apply to the specific Job Requisition.
Level II: 50237
Level III: 50262
Level IV: 50263
If you would like more information about this position, please contact Alysha.Lefevre@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
Environmental Factors
Duties are performed primarily in a standard office setting. Workload is consistently heavy with constant need for prompt and accurate decision making. Duties involve sensitive, sometimes controversial subject which may lead to emotional and adversarial situations. Incumbents must be able to function independently in a confrontational, even hostile environment, must be able to prioritize their own workload and multi-task effectively. Duties are highly confidential in nature. Occasional travel may require use of state vehicle or private means of transportation.
Minimum Qualifications
Two (2) years or more of experience in collection of debts, adjustment of claims, determination of financial responsibility, handling accounts receivable, negotiating, or investigation of financial background.
OR
Three (3) years of more of experience in tax preparation or relatable customer service experience.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.