Description

• A detailed resume
• A cover letter regarding your interest for this position with our agency
• Three professional references

Application assessment will be ongoing, the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions.

Duties

Kite, Grievance, and external stakeholder (OCO, DRW, Etc.) Tracking:

• Ensure Kites, Grievance, and external stakeholder communications are accurately logged, responded to timely and filed if appropriate for HS staff.
• Reviews kites and grievances for completeness, accuracy, signatures.
• Follow up with health services staff when document is incomplete.
• Provides on the spot instruction to bring document into compliance.
• Ensures documents are formatted correctly.
• Use of OMNI system to research and maintain accurate health record integrity.

Loose filing:

• Daily filing of all appropriate documentation into the patient health record.
• Ensure documentation from community facilities are reviewed and signed by referring provider before filing.

Respond to records requests:

• Responding to health records requests from outside sources.
• Ensure requests meeting HIPPA and DOC protocols.

Staff support:

• Answer requests from authorized personnel for information recorded in patients’ records in accordance with prescribed policies.
• Prepare health records for provider/practitioners’ appointments and review as needed.

Coordinate with grievance coordinators:

Workflow Management / Quality Improvement / Place Safety Muster:

• Organize daily workflow.
• Participate in Health Services Quality Improvement activities as appropriate.
• Participate in Health Services Place Safety Muster as appropriate.

Qualifications

Required Qualifications:

• One year verified clerical/office experience.
• Ability to create opportunities out of problems; think critically and resolve conflict in professional and rational manner.
• Experience working in an office or customer service position in a healthcare/services environment; knowledge of and/or ability to learn and understand medical terminology.
• Requires bending, reaching, raising arms over head, pulling health records from shelves at all levels, lifting crates of health records and pushing carts.
• Demonstrated organization and time management skills.
• Demonstrate proficiency in basic computer and office skills.
• Ability to stand and work on your feet for up to 8 hours per day.
• Ability to interpret intent of policies, procedures, written, and verbal communication.
• Requires working in an open cubicle environment.
• Requires work in a correctional facility resulting in close proximity to offenders.
• Participates in Health Services Continuous Quality Improvement Program activities as appropriate.
• Supports adherence to DOC Policy & the Offender Health Care Plan.
• Demonstration of core competencies.
• Participates in Health Services Place Safety Muster as appropriate.

Supplemental Information

• 
  Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

• Please include a minimum of three professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
• This position may be represented by a Union Shop.
• This position requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M. Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.

• Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email ldelong@doc1.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.