Description

• Review, evaluate, and assess incoming vital record orders to ensure completeness, accuracy, and compliance with regulations.
• Determine applicant eligibility for requested documents.
• Perform record searches using databases and other resources.
• Issue vital records to qualified applicants and update databases accordingly.
• Handle payments using the cash register and credit card reader, ensuring accuracy and security.
• Reconcile daily receipts and deliver them to the DOH Revenue Department.
• Utilize online order systems to download orders, ensuring timely processing and payment.
• Maintain confidentiality and accuracy in all work and communication.
• Meet expected turnaround times for fulfilling orders.
• Confirm address information and identify and document discrepancies, contacting customers as needed.
• Ensure timely shipping and resolve any shipping discrepancies.
• Investigate order statuses and inform customers accordingly and resolve orders open for longer than 30 days.
• Provide necessary documentation and information to complete orders.
• Assist customers with understanding laws, policies, and procedures.
• Provide professional customer service in person and over the phone.
• Participate in meetings and collaborate on quality improvement efforts.
• Review and contribute to updates of forms, policies, and procedures.

• Must be bilingual in English/Spanish - This is a bilingual language position requiring speaking, writing, translating, and interpreting in Spanish.
• Two (2) or more years of experience in the following:
  • Resolving customer inquiries, problems, or complaints using the phone, email and in-person interactions.
  • Using email software such as Microsoft Outlook to write and respond to messages.
  • Utilizing MS Word to create, format, and edit documents.
  • Utilizing MS Excel to create, edit, organize, and filter spreadsheets.
  • Conducting online research using the internet to find and download information.
  • Using databases including navigating, updating, and researching information.

• Associate degree or higher in business administration or a related field.
• Previous experience in an administrative, data entry, or similar role where attention to detail, organization, and multitasking were essential. Experience working in a call center environment.
• Experience working in a high production/volume environment.
• Previous experience working in a government agency.

• Cultural humility by embracing diverse perspectives and honoring various cultures.
• Commitment to equity and inclusion, removing barriers, championing social justice, and fostering a sense of belonging.
• Using an outward mindset to fuel impactful contributions and blending your personal expertise with collaborative achievements.
• Problem-solving and crafting effective solutions while communicating clearly across different mediums.
• Dedication to customer service and navigating diverse interactions to build strong organizational relationships.
• Your technical competence should shine, making you an invaluable asset to our team!

• 
  The hiring manager WILL NOTreview additional supplemental attachments. DO NOT attach or submit the following:
  • Please REMOVE personal photos before attaching resume and/or cover letter.
  • Transcripts
  • Certifications or Diplomas
  • Projects or Portfolios
  • Letters of Recommendation

• Commit to a full-time 40-hour work week schedule (flexible work schedule requests must be approved supervisor).
• Communicate through applications such as MS Teams and MS Outlook, and by phone while working remotely.
• Adjust my work schedule occasionally to align with business needs, which may entail working evenings and weekends.
• Perform my job duties either remotely from home or in-person at the designated DOH site location.
• Travel periodically within the state of Washington.
• Possess the legal ability to operate a state or privately-owned vehicle or arrange alternative transportation for official state business.
• Engage in emergency response exercises and high-priority assignments as assigned during emergency events.

Supplemental Information