REPORTS TO: the Guest Services Director, Part-time, FLSA non-exempt. Position is open until filled.

RESPONSIBILITIES:

The Part-Time Guest Services Supervisor is responsible for overseeing the general operations of the Guest Services office; maintaining protocols, administering procedures and policies, supervising Guest Services representatives and providing excellent customer service to tour management, promoters, ticket buyers, and donors to the Theatre; to serve as a show supervisor for evening and weekend performances as scheduled.

SPECIFIC DUTIES:

• Maintain direct contact with patrons by selling tickets and providing information regarding performances and general Guest Services operations
• Deal effectively with conflicts, such as seating issues and addressing patron complaints
• Maintain staff morale, enforcing policies and protocols, opening and closing the Guest Services office, reconciling cash deposits
• Must be able to work evenings and weekends as scheduled
• Provide support to the Guest Services Assistant Manager/Concierge and the Guest Services Director in training existing and new Guest Services representatives
• Carry out required supervision of Guest Services representatives and liaise with State Theatre Ushering and Production staffs as well as show management resources to address any and all ticketing issues and patron needs for assigned performances
• Other duties and special projects as may be assigned
• General working knowledge of internet
• Working knowledge of Windows suite, including Word, Excel, and Outlook email systems
• Prior sales, customer service, and theater experience preferred

HOW TO APPLY

This is a part-time position and does not qualify for benefits. Competitive hourly wage offered commensurate with experience. Interested candidates can download and complete an application here. Submit completed application or resume and wage requirements to rdobrovolsky@stnj.org.