Education Level required: A degree in an IT related discipline with minimum of 3 years' experience in related field; Or a HS diploma with a minimum of 5 years' experience; Or, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Relevant Experience required: Experience in Datacenter and Network operations.
Knowledge required: Windows (OS) 10/11, familiarity with Cloud computing architecture, VOIP, Enterprise wireless solutions, switches and routers, SDWAN and ISP experience, Cat 6 cabling, UPS appliances, familiarity with VMware 7.0 and VMware VDI solutions, Some Help Desk functionality. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; Ability to work both independently and as part of a team; Strong written and verbal communication skills. Ability to work on multiple projects simultaneously.
Duties Description *Applicants MUST submit a cover letter with resume to be considered.
This position will require in-office presence.
Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.*
BASIC FUNCTION:
Assist with the monitoring, installation, configuration and maintenance of critical datacenter, network and Audio-Visual (AV) infrastructure supporting ESD business operations. Monitor datacenter operations and infrastructure responding to incidents on a as needed basis. Provide after-hours support and travel to other ESD office locations as necessary. Deliver end user support for all network and AV related devices.
WORK PERFORMED:
•Monitor datacenter operations and environmental controls to ensure uninterrupted service
•Assist with the installation, configuration and administration of network and video conferencing related infrastructure, equipment, and software necessary to support ESD's critical business functions
•Assist with setup and support of AV solutions and equipment to include Polycom systems, Click Share, Zoom, and WebEx
•Assist with monitoring backup and restore operations
•Coordinate telecom services for staff onboarding, offboarding, moves and changes with the Help Desk and Administrative Services
•Liaise with third party vendors to ensure that ESD's requirements being met when new/upgraded services are implemented
•Rack, stack, power and provide management connections for network attached devices
•Create and manage support tickets with 3rd party vendors in response to any type of network degradation
•Utilize network management best practices and tools to investigate and resolve network related performance issues
•Assist with integrating technologies from different vendors in a heterogeneous networking environment
•Hands on installation, configuration and troubleshooting of IT infrastructure at ESD's datacenters and satellite offices
•Document and maintain SOPs in areas of responsibility
•Assist in IT Disaster Recovery efforts, testing and documentation
•Travel to various remote office locations as necessary
•Perform other IT related duties as required by management
Additional Comments - Salary range as specified
- Comprehensive Benefits Package
Some positions may require additional credentials or a background check to verify your identity.
Name Joyel Abdul - Talent Acquisition Specialist
Telephone
Fax
Email Address resumes@esd.ny.gov
Address
Street 655 Third Avenue
City New York
State NY
Zip Code 10017
Notes on Applying External Candidates: Please attach cover letter and resume. To apply copy & paste URL in browser: https://bit.ly/3APr8cp
Internal Candidates: Please apply through ADP using the Myself/Talent menu and submit your cover letter and resume for consideration

WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY