3 Partner Support Specialist I Jobs in Louisville, KY
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Stax Payments is Hiring a Partner Support Specialist I Near Louisville, KY
What You’ll DoAs a Partner Support Specialist I, your role is to become a payments expert and assist our customers with their support inquiries ranging from hardware issues to account inquiries. You are the merchant and partner facing problem solver and you help ensure any issues are resolved quickly and the customer feels supported with a target of same-day resolution.
Key Responsibilities & Objectives
- Service customers through incoming and outbound calls with a goal of same day resolution
- Work in a ticketing queue to support merchants with account inquiries, PCI Compliance, authorization and settlement inquiries, understanding merchant statements, technical troubleshooting and more
- Utilize attention to detail to ensure all merchant account information is configured correctly and reviewed for accuracy
- Diagnose/troubleshooting technical issues
- Complete account information change requests in all applicable systems
- Manage and execute email correspondence in a timely manner
- Responsible for downloading and shipping new terminals to merchants
- Identify workarounds and resolutions to technical issues
- Speaking to customers to quickly get to the root of their problem
- Coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end to end troubleshooting including systems outside of Stax’s control
- Identifying hardware and software solutions
- Work with various teams across the organization with the common goal of supporting our customers
- Identify ways we can improve internal processes
- Use expertise to build strong healthy relationships with customers
- Be an expert in all technical products and troubleshooting
- Have a vast understanding of all product and processing solutions offered
- Assist in updating and maintaining knowledge base with new processes
- Assist Lead of and Manager of Partner Solutions
- Merchant processing / payments industry knowledge preferred
- Excellent communication skills, to work within team and client relations
- Ability to work under pressure in fast-paced environment and prioritize workload
- Comfortable with standard business software (Microsoft Office, Google, etc)
- Customer service background
- Strong attention to detail
- Solution oriented with the ability to think strategically and creatively in decision making
- Strong work ethic
- Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
- Strong organizational and time management skills
- Commitment and self-motivation to work within deadlines with minimum supervision
- Strong relationship-builder
- Deeply analytical by nature, questioning that which cannot be proven
Job Summary
Full Time
$73k-98k (estimate)
07/18/2024
08/15/2024
The job skills required for Partner Support Specialist I include Customer Service, Microsoft Office, Products and Services, Communication Skills, Time Management, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Partner Support Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Partner Support Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Partner Support Specialist I positions, which can be used as a reference in future career path planning. As a Partner Support Specialist I, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Partner Support Specialist I. You can explore the career advancement for a Partner Support Specialist I below and select your interested title to get hiring information.
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