Description
stayAPT Suites hotel brand is currently seeking a Front Office - Housekeeping Supervisor for their expanding portfolio of mid-priced Extended Stay hotels. stayAPT hotels boast the largest living space in the mid-tier extended stay segment with 500 sq ft suites. stayAPT suites was designed for guests who need accommodations for an extended period of time, offering full kitchens, high-speed internet access, and a living space separated from the bedroom. stayAPT Suites was launched as a new extended-stay brand in January 2020. This is an exciting opportunity to be a team member for our rapidly growing new brand, soon to have hotels open nationwide.
Job Summary
The Front Office - Housekeeping Supervisor position is to serve as our guests' first point of contact and manage all aspects of their accommodation. This position will help support the General Manager and Assistant General Manager and will include Manager-on-Duty responsibilities.
Responsibilities
•Must possess a hospitality attitude to promote a positive guest experience
•Must possess creative problem-solving skills
•Supervisor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities
•Performing all check-in and check-out tasks
•Managing online and phone reservations
•Processing of payments including cash and credit cards
•Register guests collecting necessary information (like contact details and exact dates of their stay)
•Welcome guests upon their arrival and assign rooms
•Provide information about our hotel, available rooms, rates, and amenities
•Respond to clients' complaints in a timely and professional manner
•Liaise with our housekeeping staff to ensure all rooms are clean, well-maintained, and fully furnished to accommodate guests' needs
•Maintain updated records of bookings and payments
•Handling customer complaints, listening to the guests, empathizing, and taking corrective measures to rectify the issue
•Ensure suites are clean and properly stocked with supplies, according to Brand Standards
•Ensure all Safety and Security processes and procedures are in place, followed, and utilized
•Report to the Resident General Manager any items that are in need of maintenance or any safety issues observed
•Know all hotel emergency procedures
•Quality Adherence: Maintain the cleanliness of the rooms and the property including: Making guest beds, which includes pulling beds out, cleaning floors under beds and changing linens; Cleaning showers, sinks, countertops, bathtubs, toilets, bathroom floors, and fixtures; Replacing soiled towels with clean towels; Dusting furniture, window seals and fixtures; Cleaning windows and mirrors; Vacuuming or sweeping and moping rooms; Transporting all supplies required to accomplish tasks, utilizing standard supply cart; Picking up trash in parking lot, empty exterior trash cans and clean building exterior; Keeping vending and guest laundry areas clean
Qualifications
•Work experience in hotel Housekeeping
•Work experience as a Hotel Front Desk Agent, Receptionist, or similar role is a plus
•Experience with hotel reservation software preferred
•Customer service attitude
•Excellent communication and organizational skills
•Job Type: Full Time
Benefits:
•Medical, Dental, and Vision
•Vacation PTO & Holiday /Sick PTO