HOUSEKEEPER JOB DESCRIPTION

Staybridge Suites Great Falls

OVERVIEW:

• Cleanliness is one of the most important features a hotel can offer its guests.
• Provides exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals
• Perform quality assurance (QA) requirements for department.
• As a hotel Housekeeper your job is to keep hotel rooms spotless, tidy and stocked with items such as soap, toilet paper and towels.
• You also change bed linen and prepare rooms for new guests. Part of your job is to ensure guest privacy and security by following established policies and procedures.
• Your main tasks are changing the bed linen and towels; making beds; emptying bins; vacuuming floors; cleaning bathroom fixtures; dusting; cleaning coffee pots; and replenishing stocks of guest supplies such as shampoos and soap.
• This position requires that you are able to understand the English language. Being bilingual is desirable, but not a requirement of the job. Working in a hotel requires that you be available to work every day of the year, as the hotel never closes.

PHYSICAL REQUIREMENTS:

• This position demands good physical and mental health.
• To do this work you need to be fit, with plenty of stamina, be prepared to work hard - often on your own, and you may have to work quickly when a room is needed for a guest who is waiting.
• A housekeeper will be required to lift, carry, walk, sit, bend, reach, climb, push, pull, and fold. You must work a flexible schedule and be capable of performing tasks that require repetitive motions.
• The housekeeper must be able to move continuously during work hours, stand for eight (8) hour periods, and must be able to lift and/or carry 50 pounds from the ground to above head level.
• You must report to work wearing a clean uniform with nametag.

MAJOR DUTIES:

• Cleans all assigned rooms using established, approved methods which includes, but is not limited to the following: make beds with clean sheets, dusts furniture, replenishes guest supplies and towels, cleans bathroom, vacuums, cleans refrigerator and microwave, wipes down mirrors and replace amenities.
• Ensure the televisions, radios, lights, and air conditioning equipment are clean and in working condition.
• Prevents loss or damage to hotel supplies, the hotel’s property and the guest’s property. Never leave a guest room open or a housekeeping cart unattended.
• Use the stairs to leave the elevator free for guest use, as much as possible.
• Maintains good physical health to meet the physical requirements of the job.
• Immediately logs and returns all lost and found items to the Head housekeeper.
• Log all necessary repairs in Quore.
• Reports all potential safety hazards or injuries to Head Housekeeper or Manager on Duty.
• Keeps housekeeping cart clean and neat at ALL times while maintaining an ample level of supplies.
• Reports to work at scheduled time in the proper uniform.
• Responsible for re-stocking cart and chemical caddy and cleaning and emptying vacuum at the end of the shift.
• Inspect all equipment and furniture in your work area daily for any hazards to employees and/or guests; report all hazards immediately to Maintenance for repair.
• Assist other hotel departments as necessary.
• Cleans rooms in allotted time.
• Always represent the hotel in a positive manner, SMILE.

HOUSEKEEPER JOB DESCRIPTION continued

OTHER DUTIES:

• Respond to the requests of all guests and the head housekeeper.
• Occasionally deliver laundry, linens, irons, etc. to guest rooms.
• Occasionally cleans lobby area: vacuuming, dusting and general trash clearance.
• Occasionally loads, unloads, folds, and stores linens.
• Cares for and maintains cleaning equipment including vacuums and chemicals every day. To include changing vacuum bags, and refilling chemicals before you leave each day.

PLEASE NOTE: The aforementioned general outline is not to be considered by the employee as all-inclusive. Employees may be required from time to time to execute tasks other than those duties specifically defined above. Should employee be asked to perform such a task, employee will comply with the request and do so to the best of his or her ability.

• Occasionally delivers luggage to guest rooms.
• Performs special projects, such as deep cleaning, to maintain a maximum level of service at all times.
• Greets all guests and staff members in the hallways.
• Assist with monthly inventory count.
• Reports Directly to the head housekeeper.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Can you pass an Illegal drug screening?
• Can you pass a background check?

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person