We are looking for a strong candidate for our second shift (3 PM - 11 PM)

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Skills:
- Excellent hospitality skills with a focus on providing exceptional guest service
- Strong phone etiquette and communication skills
- Knowledge of hotel operations and guest relations
- Proficient in hotel management software systems
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information and transactions
- Familiarity with front desk procedures, including check-in/check-out processes
- Experience with night audit procedures is a plus
- Fluency in multiple languages is an asset

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. You will play a vital role in creating a positive impression of our hotel and delivering exceptional customer service. If you have a passion for hospitality, excellent communication skills, and enjoy working in a dynamic environment, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Benton Harbor, MI 49022: Relocate before starting work (Required)

Work Location: In person