10 Customer Support Representative Jobs in East Brunswick, NJ
Stealth Marketing Group is Hiring a Customer Support Representative Near East Brunswick, NJ
Job Description
Are you a tech-savvy problem solver with a passion for delivering exceptional customer support? Do you have a knack for troubleshooting and a love for all things telecommunications? If so, we have the perfect opportunity for you! Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications.
Responsibilities:
- Serve as the primary point of contact for our customers, providing top-notch support for their telecommunications products and services.
- Diagnose and resolve customer inquiries and technical issues through various channels
- Empower customers with knowledge by educating them on product features, service packages, and troubleshooting steps.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues, ensuring prompt and satisfactory resolutions.
- Keep up-to-date on the latest trends and advancements in telecommunications technology, enabling you to provide cutting-edge support to our customers.
- Document customer interactions and solutions accurately in our CRM system to maintain comprehensive records and facilitate knowledge sharing.
- Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources.
- Act as a customer advocate by providing feedback and insights to internal teams for product and service enhancements.
Requirements:
- High school diploma or equivalent; Bachelor's degree in a related field is a plus.
- Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
- Excellent communication skills, both written and verbal, with the ability to simplify complex concepts for customers.
- Familiarity with common telecommunications protocols and technologies (e.g., TCP/IP, DSL, fiber optics) is a plus.
- Patience, empathy, and a customer-centric mindset to handle customer inquiries and resolve issues effectively.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using customer support tools, CRM systems, and standard office applications.
If you are passionate about telecommunications and providing outstanding customer support, we want to hear from you. Join our team and be part of shaping the future of telecommunications for our valued customers. Apply now with your resume and a creative cover letter highlighting your experience and enthusiasm for the industry.
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Job Summary
Full Time
$59k-78k (estimate)
07/06/2024
07/19/2024
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
