Qualifications:

• Bachelor's degree in information systems or IT related discipline preferred.
• 8 years of experience in a Desktop Engineering role is required.
• Must have prior C suite support.
• Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.
• Prior experience utilizing End Point Management solutions.
• Knowledge of network security practices and anti-virus programs
• Extensive knowledge troubleshooting PC hardware, software and peripherals
• Proven experience creating, maintaining and updating Group Policy objects
• Strong knowledge and support of Microsoft Office 365 applications.
• Prior experience creating and maintaining Active Directory user accounts and 0365 user mailboxes.
• Experience maintaining hardware and software asset management systems
• Prior experience managing technology projects and deployments.
• Exposure to PC virtualization technology preferred.
• Ability to think strategically and deal effectively with competing priorities and demands
• Strong problem solving and analytical skills
• Excellent communication skills with the ability to deal with stakeholders at all levels
• Comfortable in a fast-paced, growth-oriented culture.
• Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot)
• Experience with ServiceNow ticketing system.
• Experience providing Virtual Private Network (VPN) client support.
• Experience supporting A/V equipment (highly desired).
• Experience with Citrix (highly desired).
• Understanding of financial applications preferred, Bloomberg, Factset, etc.
• Experience with security, disk encryption, and anti-virus products.
• Competent with Zoom Video Conferencing, MS Teams, and WebEx Web Conferencing.
• Experience in the banking industry is a plus.
• Must have clean driving record and valid DL.