Stefanini North America and APAC is Hiring a Sr. Deskside Technician Near Melbourne, FL
DesciptionWho we areFor 35 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. IT Platinum Concierge for Customer Center Show Room and Executive Leadership
Provide White Glove IT and Technical Support to Executive Team
Provide IT Concierge Service to customers and visitor
Maintain and support AV equipment in meeting rooms
Attend to Major Events IT Demands and Vendor coordination
Town Halls
Special Meetings
Corporate Functions
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
Troubleshoot VPN, and VDI connectivity
Create, modify, and follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
Requirements
2 years corporate computer support with strong emphasis on Microsoft Windows
Advanced level troubleshooting capability
Advanced level experience with Microsoft Office/ Office 365 suite
Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
Ability to maintain composure while handle challenging, dynamic, rapid-response user support
Demonstrate high level of professionalism and strong personal interaction skills
Ability to work on-call and other after-hours support needs
Maintain valid driver"s license
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
High School Diploma or equivalent
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds