Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Create a cohesive team environment through consistent managementCoach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issuesWrite employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assignedPerform root cause analysis and identify opportunities to improve efficienciesEnsure direct reports meet their goals and follow departmental processesResponsible for day to day operations of Service DeskWork with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by clientProvide Windows, software, and hardware support, onsite in a corporate environmentStage, provision, and deploy IT machines to end users following best business practicesDiagnose, troubleshoot, and implement fixes for a variety of technologyConfigure, troubleshoot, and deploy mobile devices & other audio / visual equipmentTroubleshoot VPN and VDI connectivityFollow appropriate KB articlesManage workload via ticketing softwarePrioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groupsInventory management of IT assets including asset auditingOther duties as assigned


High school diploma or equivalent required3 years of management experience including coaching, training, mentoring interviewing, hiring and terminationsGood interpersonal skillsExcellent attention to detail and organization skillsEffective time management and organizational skillsExcellent verbal and written communication skillsBe a big-thinker, able to think strategically and ready to be and feel a part of the big pictureBe flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;Open floor plan environment where collaboration is highly encouraged!
Field Services Team Leader