Job Title: Video Conference Technician(00021446)

Location: Austin, TX (on-site)

Job Type: Long term contract

Essential Job Duties and Responsibilities

• Physically and remotely troubleshoot video conference rooms and the deployed technology inside the buildout.

• Provide on-site and remote video conference support for internal and external audiences.

• Actively monitor dashboards and monitoring systems for ecosystem.

• Manage the team inbox and calendar along with the global team.

• Manage the ticketing system and enter information into the event calendar.

• Use critical thinking skills to diagnose, resolve and communicate difficult technical issues.

• Partner with employees across the company to accomplish tasks in a timely and responsible manner.

Requirements

• 2-3 years of work experience in video conference technician roles.

• Knowledge of enterprise video conferencing.

• Experience with Zoom, Poly, Neat and Extron hardware and software.

• Knowledge of Samsung and NEC commercial grade equipment a plus.

• Basic experience with Microsoft Office Applications including Outlook, Word and Excel.