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About the position:
At Stellar, our customers are major health systems, health insurance companies, and other risk bearing entities. Our Customer Success Team is responsible for end to end deployment of our programs with our Customers after the sales process is complete. This includes setting up initial program parameters, defining program-level success metrics and strategies to meet and surpass those metrics, designing and deploying tailored initiatives throughout the year to ensure success against our program strategy, and building deep relationships with client stakeholders (both junior and executive level) to convey Stellar’s impact and facilitate renewal / expansion discussions.
This role is customer-facing and also partners broadly across the full Stellar organization, working closely with our integrations, sales, provider operations, and product teams to ensure we are effectively deploying Stellar’s technology and services.
Senior Customer Success Associates are given high levels of autonomy and own operational activities for customer accounts from end to end, while also supporting activities for larger accounts.
What you’ll do:
The Senior Customer Success Associate is responsible for supporting end to end Customer Relationship Management, including:
As Senior Customer Success Associate you should have:
Pay:
The salary range for this role is $100,000 - $120,000 and will be eligible for an annual performance based bonus and equity grant. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
Stellar reserves the right to change our compensation bands at any time.
Full Time
Business Services
$81k-103k (estimate)
07/27/2024
09/26/2024
stellar.health
FALLSTON, MD
25 - 50
2018
LINDA WATKINS
<$5M
Business Services
Stellar Health is a healthcare technology company that helps providers and health insurance companies improve quality and financial performance by prompting providers and their practice staff with recommended value-based actions and real-time payments at the point of care. The Stellar platform is a proprietary web-based tool that delivers targeted recommendations designed to meet the new objectives of value-based care delivery models. Stellar Health maintains a culture of compassion, both internally and externally. Their mission is to learn, grow, succeed, and always enjoy the ride.
The following is the career advancement route for Senior Customer Success Associate positions, which can be used as a reference in future career path planning. As a Senior Customer Success Associate, it can be promoted into senior positions as a Customer Success Associate IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Customer Success Associate. You can explore the career advancement for a Senior Customer Success Associate below and select your interested title to get hiring information.