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Hiring for a Lead Broadband Technician - Onsite at Rockville, MD

Stellar IT Solutions

Rockville, MD | Full Time

$69k-87k (estimate)

2 Days Ago

Hiring for a Lead Broadband Technician - Onsite at Rockville, MD

Stellar IT Solutions Rockville, MD

$69k-87k (estimate)

Full Time | Professional Associations 2 Days Ago

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Stellar IT Solutions is Hiring a Hiring for a Lead Broadband Technician - Onsite at Rockville, MD Near Rockville, MD

Job Details

Job Title : TEBS Lead Broadband Technician - L467-25-TEBS
Location : Rockville, MD (onsite)
Duration : Long-term

Skills Required :

Basic familiarity with software: Monday.com, Solarwinds, Microsoft Office, Service Now
Installing, terminating and testing low voltage cabling (UTP, coax)
Network technologies to include: TCP/IP, wireless technologies to include routers and access points.
Troubleshooting customer wi-fi service and devices, confirming power to equipment, conducting performance and reachability tests.
Customer Service and critical thinking skills.
Coordinate daily schedules to prioritize workload.
Installing, troubleshooting and maintaining Uninterruptable Power Supplies(UPS).
Ability to lift 40 pounds.
Excellent customer service and communications skills.
Self-starter, ability to work independently and as part of a team.
Proactively maintaining communication channels with customers via phone, email, or face-to-face meetings.
Perform residential installation of internet service and Wi-Fi connected devices.
Connect customer devices in their homes/residences (desktop computers, laptops, tablets, mobile phones, smart TVs, etc.).
Troubleshoot and fix residential internet service issues.
Educate customers on how to operate the equipment and service after initial setup to ensure their long-term success with the service.
Provision County owned WiFi routers/devices.
Update TEBS documentation on work performed inside the residence.
Create project documentation to include network drawings; photographs; white papers and as-builts.
Test and replace uninterruptible power supplies (UPS) at County sites.
Assist Network Operations Center (NOC) and Network Engineering staff as needed.
Must be able to diagnose problems with: host network adapters, cabling, routers, switches, wireless access points, and Wi-Fi services.
Basic understanding of IT and networking technologies and protocols.
Low voltage cabling problems and related use of cable testers, cable trace/ID toners, and other tools.
Gather related information as requested by NOC Manager and associates.
Respond to electronic communications (email, SMS texts, phone calls) and maintain status information with NOC and associates as appropriate.
Knowledge of basic power distribution and protection systems.
Hands on experience with Network Management Systems a plus.
Track, organize and optimize network infrastructure inventory.
Procurement of network equipment.
Contractor will report directly to Community Technology Manager.
Contractor may work under the direction of Network Services staff as assigned.

Please send your updated word format resume along with your best contact details to

Stellar IT Solutions is a Global IT Solution provider headquartered in Rockville, MD with operations in the US and India. Stellar IT Solutions has over 15 years of IT and consulting experience to give cost effective solutions to many Fortune 500 companies.

Jackson M

Technical Recruiter

Email:

Rockville, MD | McLean, VA | Palo Alto, CA

StellarIT.com | StellariDeaLabs.com

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Professional Associations

SALARY

$69k-87k (estimate)

POST DATE

06/27/2024

EXPIRATION DATE

08/26/2024

WEBSITE

stellaritgroup.com

HEADQUARTERS

SAN JOSE, CA

SIZE

25 - 50

FOUNDED

2018

CEO

KRISHNA CHAITANYA KURNALA

REVENUE

<$5M

INDUSTRY

Professional Associations

Related Companies

About Stellar IT Solutions

A Tech/ Implementation Services company headquartered in San Jose CA. Our Strengths are in implementing/delivering Infrastructure, DevOps, Cloud / Machine Learning projects. We also happen to do Professional Services in order to serve our Clients.