The role will be divided between Tier 3 platform administration support and ServiceNow application development. Responsibilities include developing new applications as well as maintaining and enhancing existing ones. Platform administration duties will involve assisting Tier 1 and Tier 2 with troubleshooting and resolving incidents/problems. The role also requires familiarity with traditional and non-ServiceNow DevOps technologies.

Key Responsibilities:

• Develop enhancements and modifications to new or existing ServiceNow applications to support platform administration and user helpdesk issues. Applications may cover a wide range of ServiceNow modules, including but not limited to ITSM, ITOM, and PPM.
• Create and modify catalog items, portals, workflows, Flow Designer processes, and other ServiceNow development functions.
• Support, edit, and create integrations with other products and services using Integration Hub, orchestration, web services, APIs, and related transform mappings.
• Collaborate with the team to troubleshoot complex issues or development tasks, while also being able to work independently.
• Triage and support user issues on the ServiceNow platform and related applications and modules.
• Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.