13 Desktop Support Technician (III) Jobs in Alpharetta, GA
StellarMettle Placements is Hiring a Desktop Support Technician (III) Near Alpharetta, GA
We are seeking a Technology Support Technician (Tier III) with 5 years of experience. Days of support coverage will be Sunday through Thursday, less company and federally observed holidays. We are looking for an individual with experience working as a Tier 3 technical support technician, as well as experience troubleshooting technology help desk tickets.
RESPONSIBILITIES:
- Own the support channels, such as Zendesk, phone, email, ensuring appropriate prioritization and routing of tickets. Assume ownership until resolution.
- Continuously Monitor the health of live accounts and highlighting any areas of concern
- Provide occasional off hours support for premium SLA clients with critical issues.
- Assisting with basic hardware and software configurations
REQUIREMENTS:
- Experience troubleshooting software, hardware, and basic network connectivity issues.
- Experience with ZenDesk or similar applications.
- Experience with SQL.
- Experience monitoring infrastructure is a plus.
Please apply, if interested!
Job Summary
Full Time
$63k-84k (estimate)
06/28/2024
07/11/2024
The following is the career advancement route for Desktop Support Technician (III) positions, which can be used as a reference in future career path planning. As a Desktop Support Technician (III), it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician (III). You can explore the career advancement for a Desktop Support Technician (III) below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
03/02/2022: Rochester, NY
Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
