We are seeking a Technology Support Technician (Tier III) with 5 years of experience. Days of support coverage will be Sunday through Thursday, less company and federally observed holidays. We are looking for an individual with experience working as a Tier 3 technical support technician, as well as experience troubleshooting technology help desk tickets.

RESPONSIBILITIES:

• Own the support channels, such as Zendesk, phone, email, ensuring appropriate prioritization and routing of tickets. Assume ownership until resolution.
• Continuously Monitor the health of live accounts and highlighting any areas of concern
• Provide occasional off hours support for premium SLA clients with critical issues.
• Assisting with basic hardware and software configurations

REQUIREMENTS:

• Experience troubleshooting software, hardware, and basic network connectivity issues.
• Experience with ZenDesk or similar applications.
• Experience with SQL querying or SQL scripting is a must have.
• Experience monitoring infrastructure is a plus.

Please apply, if interested!

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Application Question(s):

• Do you have experience with SQL querying or SQL scripting?

Work Location: Hybrid remote in Alpharetta, GA 30004