Job Description

Title: Technical Writer

Location: Pensacola, FL (Hybrid)

Summary:

The Technical Writer will be supporting the Network Operations team that provides 24/7/365 monitoring to ensure continuous availability. Network Operations proactively monitors alerts and escalates alerting incidents and engages support teams and/or third-party vendors as appropriate. Additionally, the Network Operations team supports equipment for branch office and ATM connectivity. The Technical Writer will support the team by providing various forms of documentation via the creation of standardized response procedures. The Technical Writer will create other forms of documentation as needed. Such documentation will include electronic tutorials, user manuals, and Help documents to support our operators and service partners.

Responsibilities
Create and manage response procedures for operators to refer to when escalating high-priority alerts that affect service partners and valued credit union members
Research, gather, and synthesize data to present conclusions and recommendations to team members, service partners, and management
Interview engineers and/or subject matter experts to obtain workflow, processes, or other technical information
Design, develop, and implement technical documents, including electronic training, user manuals, tutorials, and knowledge checks

Qualifications
Excellent written communication skills with a keen eye for detail
Experience in developing technical documentation
Fluency with industry-standard technical summary and reporting techniques
Proven ability to quickly learn and understand complex subject matter
Advanced skill presenting information, findings, conclusions, and alternatives clearly and concisely
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Expert proficiency with MS Office Suite
Experience creating/editing presentations using software or other types of material/media
Advanced skill working with all levels of peers, stakeholders, and management


Desired
Experience maintaining SharePoint applications/pages
Experience using OneNote
Familiarity with ServiceNow
Experience using SnagIt, Articulate 360, or similar instructional design tools
Bachelor's Degree in English, Information Systems, Engineering, related technical field, or equivalent work experience

Deepak Panday

Sr. Technical Recruiter

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